[Resolved] Whirlpool Refrigerators — ridiculous company to deal with

akumar100

from Bengaluru, Karnataka

Address:

Tamil Nadu

I have a Whirlpool 350 Litre Refrigerator bought 5 years back. To my dismay, Whirlpool has replaced almost EVERY SINGLE replaceable part in the machine, then given me a FREE replacement from their Pondicherry factory and again on the replaced fridge - they have repaired almost all parts excluding plastics. The final nail is that they have to replace the compressor 2 weeks back!!!. After that, still fridge isnt working.

The customer complaint centre is a bunch if rookie jokers by itself as they keep referring the same service engineer. WHen asked for escalation of complaint, they lied about and escalated to the same SERVICE Engineer!!!! what a joke.

The service engineer finally told us "sir, this 350 Litre Elite model" is a failure and they stopped production. You wont get any service also!!!

What a blunder !

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Amit Gothi

from Bengaluru, Karnataka

PROTON PROTON PROTON (ROTTEN) the so called new refrigerator product of Whirlpool is one of the worst ever product I have bought. After buying this product I have a new guest coming to my place daily first Service engineer, then his boss, then his Area Service Engineering. To my dismay even the Qulaity team from factory also landed at my house to figure out the problem as if the product which I have bought is Beta ( Under R & D ) product. The conversation I had with engineers were that yes sir few PROTON refrigerator are having these problem. They even clicked photograph of Refrigerator and my house was that like some place where murder has happened and crime brach is visiting the scene.

Utimately quite reluctantly they replaced the frigde which was just 10 day old ( as if I will be getting some commission in replacement & they will be making heavy losses).

Replacement arrived agter 3 days and after 24 hrs I found that cooling is not happening and after I called up the customer care ( most laziest & non reponsive ) the simple answer given to me that this pecie also require replacement. Till this point I am struggling to get the replacement and is without so called Advance PROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATORPROTON WHIRLPOOL REFRIGERATOR