[Resolved]  Whirlpool Ro — RO Whirlpool - Cheating Service

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Chennai, Tamil Nadu

I had bought Whirlpool RO year back. In the general service carried out 3 months ago service engineer told there was no issue with RO and all filters are in good condition.But immediately after the warranty period (1year) RO stopped working totally. Upon checking Service engineer told 3 filters had gone completely and require a change immediately. I questioned Whirlpool Service engineer how it happened that too immediately after warranty period and the general service had not revealed anything about it (just 3 months ago). Due to this i need to shell out 1500 rupees to fix the filters. Also, the issue raised had been open for the last 10 days. When i questioned about it today morning, the supervisor and executives were telling me that its my responsibility to follow-up. Entire response and attitude of customer care were highly shocking. Hereafter i wont recommend this stupid product to anyone. Entire Whirlpool's cheating plan was revealed by one single statement from the customer care executive - "Whirlpool RO filters need to be replaced once in every 3-5 months". which means we need to pay anywhere from[protected] every 3-5 months. Bought this product for 15k, now i had spent an addition of almost 300 and another 1500 waiting in just 20 days after the warranty expiration. Apart from all the above, highly irritating factor is the tone, attitude, response of customer care.. they are not ready to listen the complaint.. Will someone from Whirlpool take any action?????? Thanks, Srini