I purchased "Whirlpool S70 Washing machine ' on dtd. 02.10.2009 from Great Eastern Appliances Pvt. Ltd, 290.G.T.Road, kazipara More, Howrah - 711102.
As per the bill reference no HWH/CM/03454/09/10, dated on 02/10/2009, to which we have already made the full and final payment, we are facing the following problems.
After 4 days from the payment day we received a product, which was defective, with dents on its body. As inspected by the whirlpool customer service, the product was sent for replacement.
2 days later Great Eastern Appliances Pvt. Ltd sent the replaced washing machine, which happened to contain even more no. of dents on the body. Hence another replacement request was made.
Standing on the 9th day from our payment day we haven't still received a final product for use.
Today (10.10.2009) we went to Great Eastern Appliances Pvt. Ltd kazipara, howrah asking about the final product delivery, but Mrs Moumita replied us "we( customers) are hampering the shop reputation and goodwill". They also showed us another washing machine of the same model in their store room and that also contains dents.
I suspect that Great Eastern Appliances Pvt. Ltd is displaying first quality product and delivering factory outlet ( defective items).
I am very concerned about the shopkeeper's behavior and the disrespect they have shown us.
Right now it seems, we have paid for the insult that are showing on us instead of the washing machine which we haven't received yet.
Requested to take immediate needful action as save our dignity if possible.
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Whirlpool — WASHING MACHINE DENTED NO REPLACE MADE
TO THE MANAGERWHIRPOOL INDIA (WEST BENGAL - KOLKATA)
SIR/MADAM
I BOUGHT A WHIRPOOL FULLY AUTOMATIC WASHING MACHINE FROM YOUR DELEAR TECHNO CITY ( ELGIN ROAD)
THIS MACHINE WAS PURCHASED ON 5TH OCTOBER, BUT WAS DELEVIRED IN NOVEMBER FIRST WEEK. ON OPENING THE FULL MACHINE WAS FOUND DAMAGED AND DENTED. THE MATTER WAS IN FRONT OF THE WHIRPOOL SERVICE ADVISOR. THE GAME US A MEMO TELLING THAT THE MACHINE WILL BE REPLACED BY THE DELEAR ON THE PRESENTATION OF THE MEMO.WITH THE MEMO WE WENT TO THE DELEAR, HE PROMISED THAT THE MACHINE WILL BE PICKED UP WITHIN ONE WEEK, BUT NO ACTION WAS TAKEN. AFTER THAT WE CALLED UP THE CUSTOMER CARE AND COMPLAINED AGAIN.ANOTHER REPESENTATIVE WAS SENT FOR, SME PROCESS WAS REPEATED. WE MADE A FAX IN THE COMPANY ON 22ND DECEMBER REGARDING THE SAME. BUT ONLY FAKE PROMISES. I AM FRUSTATED, I PROMISE I WILL NEVER BUY ANY WHIRPOOL PRODUCT AGAIN, SUCH BAD!!!!! SERVICE. STILL THE MACHINE IS NOT REPLACED, AS I LAST RESORT I WILL MOVE TO THE CONSUMER COURT.
THE DETAILS OF THE MACHINE ARE:
INVOCE NUM TC/CM/07124/09-10
DELEAR NAME: TECHNO CITY (ELGIN ROAD)
PRODUCT: WHIRPOOL WHITE MAGIC 1-2-3 WASHING MACHINE
CUSTOMER NAME: BHARAT JHUNJHUNWALA ([protected])
i request you to take proper steps before i can move any further.