[Resolved]  Whirlpool — Poor Service / Faulty AC unit

Address:

Ghaziabad, Uttar Pradesh

Dear Sir / Madam,



It is very unfortunate that I am writing this mail to a company which is a system process driven company.

I have some issues including Quality of your product which needs to be addressed on URGENT basis.



· I am using your Whirlpool AC 1.5 ton EL model from 2006 but from April 2010 I have filed the complaint on almost Every alternate days as the cooling of the AC was not appropriate.

· My A.C was under AMC from the day first after the warranty expired after one year.

· Every Time the engineer used to Visit us & was unable to find or nail the problem.

· I have spent whole nights in the summer with out the AC.

· Finally one fine day in the month of May this unit was taken to the service centre for through checking & was told to me that some welding point on a coil was an issue due to which the Compressor used to triff off after every 10~15 minutes.

· After Re-installing the AC it worked so so till 10~15 days but again it started having the same problem.

· I again contacted the customer care but after harsh follow up with them they deputed one Sr.Engineer & then I was told that the cooling coil is a problem.

· After weeks of follow up I was told that the cooling coil is not in a stock so this unit can’t be repaired.

· This time again I was mentally harassed as I was spending the sleepless nights with out the AC.

· One fine day I got a call from the Sr.Engineer that we have no stock of spares available for this & they will provide me the new AC against this.

· I immediately agreed as I was so desperate that I had lost my patience in contacting your customer care for my problem.

· I was told to give the DD for the amount of Rs 8650/- against Rs 18650/- which is the cost of New AC Deluxe Model.

· On the very next day I handed over the DD for amount of Rs 8650/-at your Whirlpool office in Ghaziabad.

· Again I went from Pillar to post for almost 10~12 days for getting the delivery.

· Finally I got the AC which was installed by your team only, during installation it was noticed that the cabinet of this unit is defective.

· Still the cabinet was installed in my window with great hardships by your engineer.

· After Installation the water outlet was not working.

· The water was not coming out from the Unit + the Noise of the unit was so high that I can’t expect that the AC is working, it was looking like that Desert Cooler is working.



Again the new Unit was opened by your engineer or in other words a rape was done with this unit & the out come was that the weight was supposed to put on the coil which has been forgotten by the production team to install and surprisingly the QC has passed it with out checking.



This simply proves how the quality is being monitored at your shop floor.



Above this It means that I was given a defective piece rather than a new unit, because the New unit is not supposed to be opened on the first day of the installation.



Moral of the story :-



· My AC was under AMC & it was the responsibility of the company to get it repaired / replaced. Why Should I Pay for that ?

· Why I was charged Rs 8650/- against the other AC which it self was having so many manufacturing problems.

· The cost of the new whirlpool AC deluxe model is Rs 17000/- in market then why I was told that the cost of the Whirlpool AC is Rs 18650/-

· I have still not handed over the old AC to whirlpool as I am not satisfied with the So called New AC + Valuation done on my Old AC.



Your Early response in this regard will be highly appreciated.



Regards



Suresh Safaya

M-[protected]