[Resolved]  Whirlpool — Poor Quality

Address:

South Delhi, Delhi

Dear Sir/Madam,

I had bought Whirlpool Iceberg range of referigerator model no. 9095 and serial no. INA05460779 on 26/03/2006 and since then it is regular problem, every year, starting from first few months of purchase same problem recurs, it is never solved properly just hit and trail method is adopted.

My latest mail to whirlpool is enclosed below:

It is in continuation of my complaint vide complaint no. 11957 since 14/04/2010 and again on 23/05/2010 vide 26243 my refrigerator Iceberg Model is again not cooling atall. It seems Whirlpool is interested only in selling its product by heavy campaigning but not capable of maintaining the product it sells!.

Till date it seems only hit & trail method is going on which lasts for few days and then again the problem persists, your Engineers first diagnosed it to be a problem with Card and wasted 7-8 days in the process of procuring the card. (from God knows where)

Subsequently on my insistence a Senior Engineer was sent who tried to resolve the issue by changing the sensor and next day another technician was sent to replace compressor, this technician cut opened the compressor and refilled the Gas and declared the problem resolved! ( He took away the replaced sensor).

Within next 36 hours the problem resurfaced, another Engineer was despatched to replace the sensor, it was done and it worked for about 25-6 days and now we are back to square one.

We were charged for Gas refilling but the diagnosis claimed it was sensor problem and another bill was raised for the same without refunding the gas charges! (which has not been paid, as Gas charges are not refunded)

Now the fridge is again in comatose condition, wonder what would be the diagnosis now and how long will the experiments take place, but I am confidant in the meantime monsoon will start and problem will subside on its own.

"Thats what is MAGIC COOL"

And icing on the cake is WHIRLPOOL so called customer centric organisation never reverts to the written complaints ever, a fit case for media to expose and make gullible future customers beaware.

Very Warm regards



Sudhir Kalra
Indus Technologies
E-93 Greater Kailash I
New Delhi 110 048 (INDIA)
+[protected]