[Resolved]  Whirlpool Spin 801 Superwash Washing Machine — Burnt capacitor, no spare, unacceptable service, inefficient customer care

Address:

Kerala

Our Whirlpool Spin 801 superwash was purchased on 23/12/09. The machine broke down on 02/09/10. We informed dealer on same day and service centre ACS Home care, Thiruvalla, Pathanamthitta dist, Kerala on 03/09/10. Service technician came home four days later after repeated calls and complaints. diagnosed problem as burnt capacitor. they did not have a spare and told us it will be available in a few days as it is a new model. After repeated checks, calls, complaints, technician came back and connected wires directly without capacitor and told us we could use the machine, but we have not done so because we are not sure how it will affect the machine. Nearly a month later, the machine is still not repaired. I called their customer care, a mistake. Just an excuse of a customer care.



Anoop Mathew Varghese
Kerala