[Resolved]  Whirlpool — Delay in service ( Repair)

Address:

Tiruchirappalli, Tamil Nadu

I have purchased one Whirlpool - Splash model washing machine in June 2011 and one year warranty is available. On 4.1.2012, I made a complaint ( Abnormal Noise ) to the customer care and was given a number CN [protected] and informed that the service personnel will contact me over phone and in person. One person contacted me on the same day and informed that some parts to be changed and will take the machine to their place and charge Rs.650/- ( Rs.400 for the parts and Rs.250 for service charge) for the same. But only on 9.1.2012 they took the machine from my house with a promise to return the same on the next day. As there was no response from them till 13.1.2012, I have contacted the Customer care over phone and also visited the service center in person. The people present in that premise has promised to deliver the machine on 14.1.2012. But nothing happened. Again on 17.1.2012, I made a phone call to the Customer Care Section in their number[protected] and a lady who handled my phone has promised to look into the matter and escalate the matter to her superior. When I contacted the service center in Tiruchi on 17.1.2012, they have promised to deliver the machine on 17.1.2012 itself or on 18.1.2012.

I don't understand why this company is doing this to the customers. Unfortunately I have already purchased one refrigerator also from them. The service is very poor and the response is worst. So far no body from the company has contacted me over phone as promised by the customer care people and the machine also not delivered to me.

I am terribly disappointed and this type of poor service ( No Service ) provided by a so called reputed company is not acceptable. I brought this to the forum because people must know the real fact about big companies like Whirlpool. I also planned to take up the matter with Consumer Court.

T.Anbumani