[Resolved] Whirlpool Washing Machine, Abm 501, Professional, 5. 0 Kg — Delay in repair/replacement of the same | |||
I have purchased one Whirlpool Washing Machine, ABM 501, Professional ,5.0 kg (Front Loading) on 09/05/09 @Rs.16000/-+ Extra cost for Cover,Trolley,Iron Filter. But, it is out of order since 1st April,10.The axle & the drum are either to be repaired or replaced. I have sent feedback,e-mails to their 'help desk' but there is no reply by mail. However, they are only informing me over telephone that there are no spares & the subject model is no longer available/obsolete. In lieu of that, they are telephonically offering me one completely different Model(White Magic123 650 h,Top Loading) without any extra cost. Butt, when inquired from the local shop,it has been found that the Market Price of the same at present is Rs.14,300/- only which is much less than the original purchase price! Notwithstanding, I have repeatedly asked them to send me a letter indicating their 'terms & conditions' for their intended replacement. It is not understood why they are not sending me a written reply to my mails so that the deal is transparent & I might give my decision properly keeping records in black & white? Due to this dilly dallying attitude from a renowned world famous manufacturer, my house hold works are suffering a lot causing great labour & mental agony to all members of my family.. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Washing Machine — repair or replace
we have complained for our washing machine before 2 months then he told us that he will pay us payment after deduction we became agree to take it but till today we didnt received anythingWhirlpool Washing Machine — Replacement Delay
Dear SirI have purchased a new washing machine from whirlphool at 24/11/2006 from next pitampura and its was a defective product from the day it purshased. Now company delaying it to replace the product.
Nikhil singhal
[protected]
Ashok Vihar, delhi
dead
my washin machhhin is a dead my contact no. ...[protected]
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WASHING MACHINE-PROFESSIONAL ABM501 — NOT WORKING
I have purchased one washing mechine (Professional ABM 501) from M/s.Nandilath G Mart, Trivandrum on 04.07.2010. On 10.11.2010, just after one year and four months, the mechine started functioning with a aloud noise. I registered a complaint on the same day and received an SMS with satisfaction code:655 and SR number: CO[protected]. My complaint was allocated to one Mr.Sreejith and he visited my house on 15.11.2010. He pointed out that the drum was damaged and he will come soon to shift the mechine to service centre. But there was no further action. Several times i tried to contact the service person but I couldn't, as he was out of coverage area. On 25.11.2010, I contacted the Trivandrum service centre, and they advised me to wait for three days, that they will solve the problem. Since there was no response after seven days, I was forced to contact them again on 03.12.2010. And this time they advised me to visit them in person with bill and other related papers to take up the matter. Even after one month the problem was not solved, I am still continuing the primitive style washing with a fully automatic mechine in the cold storage. I expect a favourable action from your side at the earliest.