[Resolved]  Whirlpool Washing Machine Ace 68a — Not working from the very first day

Address:

Tamil Nadu

Hi There,

Last Sunday I bought new whirlpool washing machine model ace 68a and used not even one time.
The dryer is not functioning.

I made complaint and one name Santhosh came and he handled the machine like he handling his slipper.
He pushed the machine here and there and made much noise like breaking it when he opening the machine.
I have never seen such an before. He don't have common sense at all to handle a very new machine.

It is shame on your part to have such technician like Santhosh.

Then that told that the dryer is in loose condition and connected some wire.
He tried again and the worked fine for few seconds and stopped.
Finally he throwed the condenser inside without properly fixing it while he closing the back door of the machine.

Then he told the dryer nob is not fine and he adjusted and tried with all the nobs and tried to escape telling that everything is fine.
I tested and found that the nob (switch) is not working fine. And I asked him about the loose condition of the nob and he behaved arrogantly.

Till now it is not fixed. We have not used the machine from the very first day.

And in the following day another came with 3 to 4 very very old dirty and scratched nobs on his hand and told to use one of those.
I shouted at him. Do you have any common sense to give such a dirty scratched nobs for the very very new machine which I bought for Rs. 11,000.
Is this your marketing skills and trying to satisfying the customer.

Then he went off with his dirty scratched nobs.
I want my machine to be replaced. Note that I have not even used till now from the very first day.

I think I will receive proper response from you otherwise I will be forced to take legal action.

Regards,
Kiruba