[Resolved]  Whirlpool Washing Machine — No response to complaint for last 20 days

Address:

Bangalore, Karnataka

I had lodged a complaint on 25th November (Complaint no-17645) about my whirlpool automatic Washing Machine.Engineer came and checked and said the panel and suspension rod for the machine had to be changed.

Every 2 days I call and I am told that Engineer will come in a day.Then they say parts will come in a day.Then they say part is not available.They are playing merry go round.

This is how a reputed company runs by harassing customers.I can’t understand that you are not able to get parts for a machine developed by you.Its pathetic and unfortunate that I bought a whirpool product.

The machine is in warranty and if you cannot replace the parts you then replace the machine.

The supervisor of call centre was also tired following up and gave me mail id of Karnataka regional head Mr Nirmal.Expecting it to solve.Why should he get into this problem after all he is regional head and solving complaints is not his responsibilty.I have sent 2 mails with no response.