TO
THE CUSTOMER CARE DEPT
WHIRLPOOL INDIA PVT LTD
REG: UNSATISFACTORY& NEGLIGENT SERVICE
SIR
THIS IS TO BRING TO YOUR NOTICE ABOUT THE HARRESMENT AND MENTAL TORTURE WE HAD TO UNDERGO DUE TO NON COMPETENT SERVICE ENGINEERS WHO COULD NOT SERVICE MY WHIRLPOOL AUTOMATIC WASHING MACHINE SINCE 5 DAYS BY YOUR SERVICE AGENT FOR NORTH CHENNAI .
TO MY SURPRISE INSPITE OF NOT REPAIRING TILL DATE I WAS TOLD THAT THE SERVICE ENGINEER HAS REPORTED TO THE OFFICE THAT THE WORK HAS BEEN COMPLETED.
I WAS FORCE TO SPEAK TO THE MANAGER OF THE SERVICE STATION MR.WILSON WHO DIRECTED ME TO YOUR NORTH CHENNAI SERVICE MANAGER MR.NARENDRA.I WAS TOLD AFTER WAITING FOR THE WORK TO BE DONE FOR 5 DAYS THAT THE SPARES FOR THE SAME IS NOT AVAILABLE.
I AM FORCED TO APPROACH YOU SINCE IN LAST 15 YEARS OF MY USING WHIRLPOOL I HAVE NEVER UNDERGONE SUCH MENTAL TORTURE .HOPE YOU WILL LOOK INTO THIS AND DO THE NEEDFUL.
FOR YOUR REF I HAVE AMC WITH YOUR SERVICE AGENT AND MY TELEPHONE # IS[protected].MOBILE [protected].IN THE NAME OF RAJESH MEHTA, KILPAUK, CHENNAI 600 010.
ALSO MY MACHINE WAS DAMAGED DUE TO ROUGH HANDLING BY THE SERVICE PERSONS. Was this information helpful? | 
Manager
Whirlpool
I bought a brand new Whirlpool Washing machine sensation deluxe– 6.5kg from Bajaj Electronics Hyderabad on 16.3.2008. The machine got repair very frequently and as per the service engineer suggestion (‘’He told us that sensation deluxe is a failure model, so Whirlpool stopped the production, so in future getting a spare part too is very very difficult, so he asked us to go for a replacement and suggested us to go for Professional PUD651-6.5kg’’) since we didn’t have no other go we paid Rs 4740/- extra and got Professional PUD651 – 6.5kg as a replacement on 13.8.08. Which means the was replaced within 5 months. Even with PUD651 we are having so many issues. Then we got transferred to Coimbatore in 2009. Till date we are facing lot of issues with PUD651, and we are getting on time customer service form Pinnacle InfoTech (Local Authorized service center), every 2 months once we have to lock a call and wait wait and wait for days together for the service engineer to come and later none of the complaints were solved atleast within a day. Every time when we lock a complain call with Pinnacle they send us a Useless Engineer (Name – Parthiban) who has never solved even a single issue. Then we have to call Jawahar the manager, then after so many calls they’ll send Zaahir Hussain another service engineer who would somehow solve the issue temporarily. Since we got shifted to Coimbatore till date the I have locked call for the following reasons:
Issue in water input motor
Door
Water output motor
Main circuit board
Again an Issue in water input
User interface board
Error signal deep during drain
The water input hose leakage – current problem still not resolved
Even now there is water leakage from hose so the clothes are not washed properly so we are washing all the clothes.I really wonder how a washing machine could give so many issues within 19 months. Every time we use the machine we are afraid like what would be next issue. Whirl pool washing has made my life miserable instead of making it easy. I am really fed up using PUD651.
I would appreciate if I get a fully automatic top loading machine as replacement by solving the issue with a permanent solution. I know it is a monetary loss for me to take front load machine as a replacement. But still I need a permanent solution. I hope you understand the criticality and take speedy steps to resolve my issue ASAP.
Contact Details:
B. Rajaraman
No 114, 1st street, Rakachi Garden,