[Resolved]  Whirlpool Washing Machine — Faulty machine - Irresponsible attitude towards customer

I have entered into a Annual Maintenance Contract (including spares) for two years with the TVS Whirlpool Authorized service center and I have paid Rs.1689. I have lodged a complaint on 14.11.2009 complaining of mal functioning of the machine. Thereafter we followed up everyday with them but till the time of submtting this complaint nobody has turned up for attending the machine. This kind of lapse on the service front should be viewed seriously
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Whirlpool/Washing Machine — POOR SERVICE , IRRESPONSIBLE ATTITUDE TOWARDS CUSTOMER

I WISH TO COMPLAIN REGARDING POOREST SERVICE PROVIDED BY WHIRLPOOL COMPANY. I HAD REGISTERED A COMPLIAN ON 31/03/2011 COMPLAIN NO IS GB[protected] BUT TILL DATE (12/03/2011)NO BODY CONTACTED ME OR CAME MY HOME TO ATTEND THE COMPLAIN.WHEN I REGISTERED MY COMPLAIN CUSTOMER CARE TOLD ME THAT OUR ENGINEER WILL CONTECT YOU WITHIN TWO HOUR. TILL DATE (12/04/2011)
SERVICE ENGINEER NOT CONTACTED ME & WHEN I AM CALLING NOT PICKING PHONE.I AM FACING A LOT OF PROBLEM.THIS COMPANY IS A CHITTER ,BAKVAS,BEKAR PLS NOT PURCHASE ANY ITEM FROM THIS COMPANY.
SATYA KANHIYA
[protected]
I am Mrs. Arundhati Rajesh Desai purchased the washing machine of whirlpool in thought that very good product & services you are providing. I purchased the machine on 16/2/2011 from well known brand like sumaria thane. Within 10days the machine got fault of heater in which the complaint is attended by the company after 4days in that also they are not having that particular part with them. so after completion of 15 days with bad service from your end you giving us part replacement. In that also when 2nd time when your person came he was not remove the water from the machine & it remains as it is in the machine. It gives bad smell in my house. When we complaint again he(Mr. vinod sharma) came & did it then. Now today on 9/7/2011 again the same problem came. Now I fed by your product as it is already taken 1 -1.5 months for repairing only. Very poor service you are providing. & if you aware about product problem then why are not stopping the production of same. As this time i want the replacement of the product otherwise I will publish in newspaper & submit the same complaint in consumer court. As I have same complaint in my mother-in-law's machine that means this products is default product. Revert back me ASAP. my contact no.[protected]
Add. Rajesh Desai Room.no.203, meet arcade - b wing 2nd floor, nr civil hospital Tembhi naka dhobiali thane west

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Whirlpool India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    69%
    Complaints
    3575
    Pending
    0
    Resolved
    2438
    Whirlpool India Address
    H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
    View all Whirlpool India contact information