[Resolved]  Whirlpool Washing Machine — automatic function not working

I purchased a front loading Neo sensation whirlpool washing mechine on 18/07/2007 (model no 1055). During a vacation rat entered into the mechine and made some holes, therefore when I came back saw water is leaking and mechine not working. I posted a complain in aug/sept 2008 (i unfortunately did not remember the initial complain no) and the service engineer took some effort to clean and told me that it need some part to be replaced and will take about 3/4 months to get and till then he made some arrangement so that the mechine can work in semi-automatic mode ( no heating, prewashing etc). After that I waited for few months and checked with the serive engineer and he told by jan 2009 replacement will come but nothing happened. I went on, then I complained to customer care on 24th March 2009 (com. no. 8424), engineer came and checked and spoke in Telugu which i did not understand, only he somehow explained that earlier service engineer has left and he will do something soon. But after that I made several calls and in the meantime warranty period is over but no body has turned up.