[Resolved]  Whirlpool Washing Machine — drainage system of washing machine

From: Dr. Ranajit Chatterjee
29A, Banamali Chatterjee Street
kol : 700002
ph. No. : [protected], 25546480


sub : Replacement of Drainage System switch of my washing machine whirlpool white magic semi auto, model no: WWBQ600-B2A of
sl. No.: INB[protected], date of purchase : 20.10.2001

ref : complain no.: KL[protected] dated 16.05.2008 lodged to your kolkata brunch through the ph. No. : [protected]


Dear Sir,

With ref to above I regrate very much to write this letter to a company of worldwide repute like yours . I have been extremely harassed for this services rendered by your Calcutta department. I lodged a complain for the replacement of drainage switch of my washing machine to your calcutta department vide complain no. : KL[protected]. Accordingly, I contacted your Delhi office for the same reason . But surprisingly both of your Delhi and Calcutta office have shown their efficiency in giving lame excuses that the said drainage switch is not available at their stock. Hence they are unable to give any service to me at the present moment and further more they are not giving me any time limit to replace the same.
In this context, I would like to inform you that I have given Rs 2400/- (rupees two thousand four hundred only) against homecare service to your company for two years.
My question is that what is the utility of giving you any advance if no service from you is available. Does it not cost of your company’s reputation?
If you think that this type of service to the customers will cost your reputation then you will definitely instruct your Delhi and Calcutta brunch of India to replace the drainage switch of my aforesaid washing machine as early as possible.
I will be thankful if in future I will not be compelled to write this type of letter to you.
Yours,
Ranajit Chatterjee