[Resolved]  Whirlpool Washing Machine — REPAIR NOT DONE PROPERLY

AFTER EXPIRY OF AMC, I APPROACHED FOR RENEWAL OF AMC, BUT THE COMPANY REFUSED TO DO SO. AFTER SOME TIME ON[protected] I COMPLAINED ABOUT THE MACHINE, ENGINEER CAME, INSPECTED AND TOLD ABOUT AN EXPENDITURE OF ABOUT RS.1000. I REFUSED AND THOUGHT TO BUY A NEW MACHINE BUT THE ENGINEER HAD SOME MALAFIED INTENTION IN HIS MIND TOLD ME THAT INSTEAD OF BUYING NEW MACHINE HE SUGGESTED TO OVERHAUL THE SAME MACHINE AT THE COST OF RS.3350. HE TOLD ME THAT SUBJECT WASHING MACHINE AFTER REPAIR WILL BE AS EQUAL TO NEW MACHINE. AFTER GETTING SATISFIED I GAVE HIM RS.2000 AS ADVANCE. AFTER THREE DAYS THAT THEY WILL CHARGE SOME MORE AMOUNT OF RS.650.00 AS CAPACITOR IS ALSO NOT OK, BUT I TOLD HIM THAT IT WAS ALL INCLUED IN THE SAID AMOUNT OF RS.3350.00, AFTER THREE DAYS I RECEIVED A CALL FROM M/S GEMINI HOME APPLIANCES & SERVICES THE AUTHORISED SERVICE PROVIDER OF WHIRLPOOL THAT THE MACHINE IS READY BUT WILL ONLY BE DELIVERED WHEN THE BALANCE AMOUNT OF RS.1350 IS PAID IN ADVANCE, I AND MY FAMILY MEMBERS WERE NOT IN HOUSE AND THE MAN CAME FROM THE COMPANY TOLD THAT HE CAN NOT COME AGAIN HENCE IF I WANT MY MACHINE BACK I HAD TO MAKE PAYMENT FIRST TO THEIR OFFICE SO I REQUESTED MY NEIGHBOUR TO MAKE PAYMENT. THEY DELIVERED THE MACHINE NEXT DAY BUT SOME OF THE EXTERNAL PARTS WERE NOT THERE, I TELEPHONED THEM SO MANY TIMES BUT THEY DID NOT REVERT AND MACHINE IS NOT WORKING PROPERLY. BOTH THE COMPANY "WHIRLPOOL" AND THE SERVICE PROVIDER "GEMINI HOME APPLIANCES & SERVICES, ARE NOT TAKING ANY INTEREST IN MY MACHINE AND THEY HAVE CHEATEDLY TAKEN RS.3350.00 FROM ME. I HEREBY GIVE DETAILS OF SERVICE PROVIDER:
JOB SHEET NO.29730 DT.30/07/2008
APPLIANCE DELIVERY NOTE NO.849 DT.05/08/2008
M/S GEMINI HOME APPLIANCES & SERVICES,
146-B/12, GURUNANAK PURA, LAXMI NAGAR, DELHI-110092,
TEL:[protected], 64542252
MY ADDRESS:
SANJEEV GUPTA
117-RAJDHANI NIKUNJ, 94-I.P.EXTENTION, DELHI-110092
MOBILE : [protected], , TEL:[protected]