[Resolved]  Whirlpool Washing Machine Classic — BIG CHEATERS WHIRLPOOL

To everyone interested in purchasing WHIRLPOOL washing machine,

Sir,

I am a resident of Chennai, and i purchased a Whirlpool washing machine (Classic model) in the year 2007, upon paying full cash. The serviceman who came to install persuaded us to part with another 3500 rupees in the pretext of an extended warranty for 5 years. We suscribed to the warranty as well and the machine was installed in the second floor.

It probably worked well for about a month and ever since it was giving repeated problems.. either wiring harness was not proper (it was changed) then the timer failed to work, (it actually ran for 12 HOURS with ONE LOAD) and then the door came out seperately or the water draing problems (WHAT NOT, you may add). They even shifted the machine from second floor to gropund floor on some pretext....The service men came in and went on every occassion (mostly within 18 months of purchase) and No HIGHER UP or responsible personnel were available to voice our complaint and DISPLEASURE.

I send many emails in this extend to Whirlpool company - pacified replies came by and went.

Meanwhile with every service came a bill (we spend Rs 1600 for changing the hinge of the door) etc...I REQUESTED THE COMPANY TO TAKE BACK THE MACHINE FOR THEIR R& D PURPOSE and provide us with a new working machine on a number of times.......nobody bothered................this inspite of our extended 5 years warranty!

WITHIN 2 YEARS OF PURCHASING A COSTLY MACHINE WE SPEND ABOUT 30000 RUPEES, we purchased a semi-automatic machine (GODREJ make) which is working well since last 18 months.

We have totally discarded the COSTLY & INEFFICIENT Whirlpool machine.....The company never bothered to check on the status of this machine and continues to send brochures recommending us to buy more Whirlpool range of products (WE ARE ACTUALLY A VALUED Customer as per one of their Loyalty programs).........WHAT A FARCE!

My advice to everyone who wants to buy washing machines - STAY OUT OF WHirlpool range - The company is only intereste in AWARDING BIG ADVERTISEMENT & TEAMING WITH BIG BOLLYWOOD ACTORS..........they are really never bothered about their customers, except than milking business from customers.

Here is an American company in India who does not know how to treat its customers complaints!

In the last two years we bought many more appliance - but always stayed away from Whirlpool appliances even during our store visits.

Manoj Kurian
Marketing manager
[protected]
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Mr. Kurian,
The above complaint sounds like an exact replica of our experience with a front-loading 6 kg machine we purchased almost a year ago in Pondicherry. However, I have tried to find ways to contact the Whirlpool India headquarters but haven't succeeded. Would you please send me any email addresses or websites you have that may be useful in contacting the 'higher ups'?
Thank you!
Mrs. Chali Grinnell
Auroville, Tamil Nadu

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