[Resolved]  Whirlpool Washing Machine — Despite AMC no service

Address:

Gautam Buddh Nagar, Uttar Pradesh

Ref. : Washing machine Model no. 11306 Serial no. ING[protected] Home care plan. Ref. HP[protected] valid till 20th November 13. Our Whirl pool washing machine is out of order since 30th July and we are not getting any service despite well over dozen contacts to the company. 1) Complained about my Whirlpool Washing Machine on 30.7.13 at No. GB[protected] which is under AMC. 2) Next day mechanic came but could not set it right - went away saying he will again come back within 1-2 days with parts that need replacement. But nothing happened. 3) As nothing was done complaint. Reminded again and again on 4.8.13, 5.8.12 and 6.8.13. 4) With great difficulty contacted office no. of Sh. Ravinder and reminder him. He promised to get it done in 2 days. Nothing happened. Reminded again also on 10th and 12th August. 5) Again with great difficulty took mobile number of Sh. Ravinder - and kept contacting him. But nothing happened. Finally he refused to take calls. Sent him messages to which he never responded. 6) I contacted Area Manager Mr. Ankit. He also assured on 17.8.13 to get it rectified in 2-3 days. But as earlier, nothing happened even after repeated contacts and messages. Machine remains unattended. We are much harrassed and troubled trying for weeks to contact Whirlpool. But we are receiving no response from you. Now our patience is exhausted and this email is being sent as a last resort. Please treat this as most urgent. If Whirlpool does not act to repair our machine, we shall be left with no choice but to approach Consumer court for relief and damages for inconvenience and mental agony. Kind regards, Anand Kishore Sood Phone. no. [protected] /[protected]/ [protected] (For Bela Sood)