[Resolved]  Whirlpool Washing Machine F55 Fully Automatic — Unable to service the vibration problem

Address:

Ernakulam, Kerala

I lodged a complaint on 1/12/2010. The technician turned up the same day but didn't service since essential spare is out of stock. With repeated followup the same technician brought a reconditioned spare and made a demo after service with only water on 11/12/2010. When operated with clothes on 12/12/2010 the fault (violent machine vibration) again repeated. Again the same service technician visited on 14/12/2010 and he wants to take the machine to workshop for checking. He is not in a position to tell the number of days it will take to attend the problem, the approximate cost expected etc. Having spent huge money on this machine (almost machine full cost) I don't want to service unless the estimated cost / time is informed to me. It is an 7 years old machine and what I understand the spares for this machine is not readily available as the model is no more in production.

The Whirlpool company official Mr. Vysak I understand is one of the busy man on earth who is always in a meeting whenever we call (even at 8 pm in the night).

Whirlpool till now have changed 3 service agents Techno Services, Global, JSS Engineers in Ernkulam city and all are hopeless in attending the actual problem except some guss work.

Rajan K