[Resolved] Whirlpool Washing Machine — Worst after sales service I've ever seen | |||
I had purchased a washing machine from cochin 7 months ago. It's complete wiring and board got burnt while working on 6th of May. I registered a complaint with your service centre at cochin on 7th. They said it will take upto 20 days to get a replacement. Today the 20 day period has completed. When I contacted your call centre they are saying the case has been closed and they don't know anything about it. Called up service centre here at Cochin. They also said their responsibility is over as they've sent the papers to head office. So whom should I contact to get the replacement?. Worse thing happened with my 7 yr. old Whirlpool refrigerator. I registered a complaint and service center guys took it to the service centre on 14th Friday, May. It was assured that it will be given back on 17th Monday. But on my call on 17th afternoon the supervisor said they they have refilled gas and the work is over and they've put it under observation. So it will be delivered on Moday evening or Tuesday morning. It didn't happen. For two three days the supervisor was not attending my calls. After so much trouble I got Centre Manager Mariyappan's number. He also guaranteed that it will be delivered on 24th Monday. On Monday only they said the compressor has stopped functioning and is due for replacement. There was something fishy. ThenI asked them to give back my refrigerator as in the same condition. Even that took these many days and after two week's rest at your service centre it reached home today (27 May) evening. I was too loyal to the brand Whirlpool, but the service you offer sucks. Please take immediate action to find a solution for this and save the brand. I'm thinking of buying a new refrigerator. But thinking again and again before going for Whirlpool. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Sir We purchaised a wirlpool fully automatic washing machine with 6th sense on 2005. can it get insurencse help for 2year.hw much cost for it
whirlpool home — fed up of replacements
Dear Sir,i purchased my refrigerator model : M mind 30 DLX titanium 4S on16 oct 2009. It came home with a physical damage. Which was replaced by company with in month i.e on 10 nov 09. it worked fine for another 4 months. Then the whole refrigerator started over cooling. All refrigertor section converted in deep freeze section there was all ice in frige. we file a complaint. The service engineer replces the thermostat fro 7 times. and it did'nt work. finally they decided to replace it. but we paid them extra 2000 and decided to have some upper model and we got the model MM 30 ZX Duet Grey 5S. on 31 july,10.
but now after 2 months. The compressor failed. And now we filed a complaint. Now the technician is telling ur to purchase a scoop worth rs 1750.
The company do not tell in advance on purchase of time about the scoop. later on service engineers say it to purchase it. So we are fed up of replacements and repairs. In all this we have spoiled our money so many times . as our vegetable milk n other things in fridge spoil every time
we really made a mistake of choosing whirlpool. I would request my all frnds not to go for whirlpool
regards
anshu
I have experienced service complaints both with my fridge and washing machine of whirlpool make.
I fully agree that whirlpool have the dirty policy of closing complaints by a sms over cell phone with out attending the problem.
Their authorised service technicians will promptly come with big bag full of carbage (reconditioned old parts) and manipulate something and get away. They are too good in enticing customers with annual maintenance contract for a fixed amount. Never agree to this. Your brand new machine will get an old reconditioned part as replacement.
I feel they select contract service agents on lowest cost basis.
Till now I had service persons from Techno Services, Global, JIS Engineer. All are horrible with no experience. They know only to loot poor customers.
I have a close friend of mine, a US citizen who told never attempt US home appliances brands. I feel his judgement is 100% correct.
I fully agree that whirlpool have the dirty policy of closing complaints by a sms over cell phone with out attending the problem.
Their authorised service technicians will promptly come with big bag full of carbage (reconditioned old parts) and manipulate something and get away. They are too good in enticing customers with annual maintenance contract for a fixed amount. Never agree to this. Your brand new machine will get an old reconditioned part as replacement.
I feel they select contract service agents on lowest cost basis.
Till now I had service persons from Techno Services, Global, JIS Engineer. All are horrible with no experience. They know only to loot poor customers.
I have a close friend of mine, a US citizen who told never attempt US home appliances brands. I feel his judgement is 100% correct.
it is unfortunate that the service of whirpool is very very bad. for last two months i was reporting regarding the complaint of my washing machine but still nothing is coming out.i am really fed up with your service in ernakulam
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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Whirlpool Washing Machine — worst after sale service
I put one complain regarding problem in my washing machine dryer on 5th Aug (complain no. GB[protected] and after that i am calling on daily basis for the service engineer visit, but inspite of assurane of costumer executive i have not received any responce of my complain aven after 10-12 calls, and i spent more than 200 of rupees on just the phone calls but even after that i didn, t got any responce.This is the worst responce i have ever receiced so far from any of the product service, I am very keen to share my feeling about the wirlpool products with everyone so that anybody should think twice before opting any of the wirlpool products.