Repair of my Whirlpool WasherTuesday, November 11, 2008
SERIOUS COMPLAINT
Dear Sir, My Customer ID is KL/C/0808/32932 & My Complaint No. is KL[protected] dated 05/08/2008. Your local Service Engineer attended the machine very promptly on 05/08/2008 itself but could not set it right saying that the spare parts were not available, promising to come back in two days, collected Rs. 395/= as Service charges and dissappeared. His assessment of the problem itself was also wrong as well. After trying to contact your people continuously every day, one other Service Engineer reported on 04/09/2008 and after checking the machine reported that the Door Switch needed replacement. He brought the Door Switch on 05/09/2008, replaced the old one, charged me Rs800/=, but could not start the machine due to one tube leakage. He checked and told me that it may take a few days to get the tube. I did not hear from him ever since. We were away from Kolkata and returned on 04/11/2008. Ever since then I have been calling up your people to attend to the machine but without any response. Sometimes they make promises, but most of the time your call centre people just pick up and then just disconnect the line. This is certainly not expected from a Company such as yours. My Washer is out of service since the beginning of August and your people have not set it right even after taking the Service Charges and price for the Spare Part. This is very unfair. I expect an immediate response from your end to see that my Washer is put back to working condition. Thanks / Regards Bimal Biswas Was this information helpful? | 
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