Whirlpool Washing Machine — regarding poor service & harassment by service centre | |||
I BOUGHT WHIRLPOOL WASHING MACHINE AROUND 2 YRS AGO. I HAD COMPLAINT REGARDING LOOSE LID OF MY NORMALLY FUNCTIONING MACHINE . I CONTACTED CUSTOMER CARE CENTRE. NEXT DAY I RECEIVED A CALL FROM SERVICE CENTRE IN CHANDIGARH (INDUSTRIAL AREA ,PHASE II, PLOT NO 78) & SAME DAY THEY TOOK MY MACHINE TO CENTRE FOR REPAIR.AFTER MANY CALLS I GOT MACHINE BACK & FOUND IT IN NON WORKING CONDITION WITH WATER LEAKAGE. ABOVE ALL THEY HAD POOR KNOWLEDGE OF THEIR SKILLS & JOB AND EXTREMELY RUDE BEHAVIOUR. NOW MY MACHINE IS NON FUNCTIONAL.KINDLY LOOK INTO MATTER ASAP Was this information helpful? | |||
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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Whirlpool — Poor service and customer harassment
I had bought a Whirlpool Microwave Oven 20G Magicook(Item code [protected]) from Ezone, City center, Banjara Hills, Hyderabad on 14/02/2009.1.On the second day of purchase(Ezone, Banjara Hills),there was a problem with the door and it wouldnt turn on. I never got a replacement and the whirlpool technician put some plastic tape inside the door switch and rectified it.
2. There was a problem on the ON button in early Sept 2010. I lodged a complaint. The technician came one day and said the panel need to be replaced. Then started my wait. The part was not available in the stores and all my complaints were closed afterwards without solving my problem.
I made 3 complaints one by one. No body bothered to call me.
Complaint numbers are HD[protected], HD[protected], HD[protected].
I fail to understand why no one takes the responsibility in your service centres, stores, technician and customer care. Not a single person has even once called and told me the status of my complaint. Everytime I need to call them.They closed the first two complaints without informing me and i got a sms. My microwave still doesnt work. They say the part is not available. They dont say how much time they will require.
Now after hundreds of calling to top people, a technician came with a new panel on 12th Oct,2010. After putting the panel it too didnt work then they said it was not the problem with the panel but the electronic board inside.(Is it my fault for their wrong diagnosis initially?). They said the electronic board will cost Rs 2800 to replace.(My Microvave oven cost Rs 5390). Again after frequent appeals to top people I agreed to get it replaced with a discount (Rs 1500 total). My job has not been done. One of the service person in Hyderabad is so arrogant that he doesnt admit his mistakes.
Still I am at square one at the mercy of the dishonest people of the company.
Is Whirlpool a multinational company? Disgusting company and disgusting service and care it has. Isnt here a procedure to replace a machine if its part is unavailable or out of stock after a certain period of time. It is nearly 2 months since I lodged this complaint.
I hope I will get my microwave replaced free of cost.