I am Sriram from Chennai,Tamilnadu. I am a Whirlpool customer holding a Washing Machine Sensation Ex Front Loading. Its in the name of my father R.Seshadri. The model information as below
Model: Whirlpool Sensation EX
SR No: INBO3480372
Model No:9180
Year of Purchase: 2006
Extended Warranty: Till 2012 (Home Care plans)
Usage years: 3.5-4 years.
Since July 2009,We are facing a lot of complaints almost every month. I have given a lot of complaints and keep on servicing. One of the service representative said there is a buy back option with Whirlpool to get back the machine and provide a new one @ 50% discounted price.
I dont want to give this to the dealer as a scrap for Rs.500.
So I enquired whirlpool again, they say the option is not available now. But Whirlpool's home care plans warranty scheme itself says
Fabulous Up gradation Offers
We enable you to enter the new world of Whirlpool (Sixth Sense Technology) by offering unbelievable discount offers and exchange schemes on your existing appliance.
So I requested to provide us with a new washing machine at a discounted price. Sent a mail to them on the same last week. There was no reply so far. We have been you a long time customer with Whirlpool. Even our earlier washing machine was one of them.
Let me know what can I do. Was this information helpful? | 
Whirlpool sensation Washing Machine — Whirlpool Sensation full of problems
Hi,I have a very pathetic experience with whirl pool top loading new sensation Washing MAchine.
My parents gifted it for diwali in the nov 2007.I hardly used 6 times.Some DE error came.Techinician replaced some board.It was very pathetic to see that water was leaking from below after replacement.
one guy named himself senior TEchinician and said door sensor was not working.they were not able to fix it, They said they will visit in again 10 days.It has been 5 months..no one visited.I end calling whirlpool customer care Hyderabad almost eery day .it is really irritating and I am totally Frustrated, now a days, the phone line seens engagaged all the time.
My parents spent a lot in buying this gift for me.but, it is not worth!!!
Hope Authorities will take up this situation seriously.
BEWARE :Please avoid buying Whirlpool products!!!
Madhuri