Whirlpool Washing Machine — Pathetic After Sales Service | |||
We have a Whirlpool Sport Washing Machine which has been giving us trouble (some technical error with PCB for which its not working) for past one month. Several complaints have been registered with the regional service center and they have visited and checked the machine several time. The problem gets solved for a day and comes back to the same error again. Finally, when we requested to make a permanent solution, they said that they do not have the board in stock and could only do when they get fresh shock for which they could not give us a confirmed date. We requested them to give us a Loan machine for which they refused. At present they are asking us to make a fresh complaint if we need to get it our machine rectified. Made complaints with following reference number and dates KL[protected] customer no 583 KL[protected] customer no 595 Dated 10 September 2011 KL[protected] customer no 211 Dated 16 September 2011 KL[protected] customer no 381 Dated 24 September 2011 Apart from the above complaints, we have spoken Regional Service Head and All India Service Head but to no help. Was this information helpful? | |||
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Comments
Whirlpool after sales service is very poor. They lure customers to by new machines and then don't provide spares saying the product has become obsolete. My washing machine was just 3 yrs old, just out of warranty. They now don't have spares for it. No point buying Whirlpool products. I am quite disappointed.
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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Whirlpool — Pathetic Washing Machine and after-sales service
Bought a whirlpool washing machine 2 years back. From the first day itself there are complaints about this washing machine.Lodged numerous complaints with service providers. But no improvement. I will not recommend anybody to buy any whirlpool product.
We are very much frustrated and dont know what to do now after investing so much of our hard-earned money.