[Resolved]  Whirlpool Water Purifier (Purafresh) — poor customer service

The copy of the complaint I had given to the company is as follows.I waited around 1 month for getting service from the service team. The worst experience ever!!!!!!!.


Sir,

My name is Joseph.P.J and I am using two whirlpool products like Sensation Neo fully automatic washing machine and Purafresh DLX water purifier.I have purchased the washing machine on 11/06/2008 ( In the invoice my name is as Joy ;as a christian i have two names) and I was 200% satisfied with the performance of it!!. It is still working without making a complaint. I am proud of that.I was also satisfied with the customer service team in alappuzha that time.That is why When a requirement arise for a water purifer I prefer to buy Purafresh DLX on 15/01/2009 from the Same dealer,goodmorning enterprises( That time it was a new product in the market but because of my confidence on Whirlpool I prefer that).It worked for a month perfectly.The quality of the water was superb!! I was also happy with that. But after one month the problem starts. it tooks around 1hour for getting a glass of water and sound of the machine has been changed. Then I make complaint to the Alappuzha service station. The technician was my neighbour and within one hour he visited my house and cheked the product and said to me that it was a problem of the outside filter and asked me to buy a new filter..I bought a new one by paying money without using my warranty benifits. Then it worked for 2 more days.Then the same problem started. So I made complaint several times by calling the phonenumber[protected]complaint numbers were 7071,7671,,8052 ( I think so))I got telephone from Chennai and Cochin and they told me that our Customer service engineer will visit ur place shortly. But no one came to our place except the technician with the franchisee owner. They replaced one internal filter and other components by using my warranty.Then it started working but the taste of the water has been changed. I again made complaint and they told me that it will take some days to get the water taste u expected. but nothing has happend .It doesnt make any complaint for the last 2 or 3 months.only problem was the taste and the automatic power cut off.Anyway I adjusted with that.
Last month I got a telephone call from the Alappuzha serviced station that as per the company free check up ;company enginner will visit ur palce and check the product.I took leave from my office and waited for him. But nobody came to my house.

Day before yesterday It makes complaint again.The product is working and not getting water.I informed the service station and the same technician has visited my house. He tried 3 times and still the complaint persists.Today morning I called 60008558 and registerd a new compaint again .Compaint number was 8287 and they had given me a customer satisfaction code ( code number 965).I informed everything again and asked the customer relation executive to send a new technician whio can solve my problem.He told me that he will refer my complaint to his senior ofiicer and i will get a permenant solution for my compalint. I am waiting for that.

In my openion the technician coming to my home is not properly trained. He doesnt know anything about the product and the components.
I suffer a lot because of this problem.I know that the problem is a simple one and with the help of a proper trasined technician I can solve it. But who will help me?
So pls try ur level best to solve the issue as the earliest
My product details are as follows

Model: P-5200R( IN[protected]
Model code :10770
Manufacturing date: 14/9/2007
serial number:KRA:[protected]

My mobile number is [protected]


Thanking u

Joseph.P.J
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Aug 14, 2020
Complaint marked as Resolved 
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