[Resolved]  Whirlpool White Magic Fsan801 Washing Machine — Malfunctioning of 6th sense

Address:

Ahmedabad, Gujarat

I purchased a Whirlpool Fully Automatic Washing Machine, model no. FSAN801 almost 2 years ago. The warranty period is about to expire in Jan-2011. My machine has been creating various problems since last monsoon. The machine lost its ability to sense the load of clothes in the last monsoon. When I complaned to Customer Care about it, the senior technician came and checked the machine and stated that the excessive moisture in the atmosphere is responsible for it- the explanation itself is weird. Later, the problem aggravated and the machine also lost its sense to detect the water level, resulting into the overflow. The company then replaced the sensor, but a very different kind of problem cropped up. The machine takes the max. amount of washing powder and the max. buckets of water even if the number of clothes is few. When I complained about it, the senior technician came and explained that this is the 6th sense and that the machine takes max washing powder and max water if it has continuously used the max amount of water & powder for 3 cycles. I dont understand why I should use more water and more powder for few clothes. My complaint regarding this remains pending with the company, & it does not seem to be in any mood to rectify the error.