[Resolved]  Whirlpool Whitemagic H65 Stainwash Top Load Washing Machine — No response to complaints logged

Address:

Ghaziabad, Uttar Pradesh

I own a Whirlpool whitemagic H65 stainwash top load washing machine, purchased in January 2009. At the same time we had purchased 5 years AMC plan for this washing machine from Whirlpool. Lately machine was giving some problems and I logged a complaint with Whirlpool customer care for the same on 22nd April. There engineer came and suggested I'd need to send the machine to there workshop for fixes.
I requested them to arrange for a pickup over the weekend as I am a working woman and am not at home on weekdays during day time. 23rd April and 24th April I spent whole day at home speaking to the engineer and worskdhop office. They kept promise to reach my house in next 2 hours but no one came.
Then I got a call on Monday saying they have come to pick up the machine and I should let them take it. I informed that I am at work and they'll need to come to my house over the weekend, they took it casually and asked if I am sure that nobody is home.
I got another call from them on Thursday to ask if they can pick up my machine. I asked them to do so on Saturday and if possible in morning time. They promised to do so between 10am-12noon. I've been waiting and speaking to them since morning where I am promised they'll pick up the machine in next 2 hours and nobody has come yet.
And in my last call with customre care center, I was informed that in their records it has been mentioned that machine has already been picked. Call center people are not letting me speak to their seniors. They are not providing me information to their greivance cell.
This is a very helpless kind situation. My complaint number is - GB[protected].