[Resolved]  Whirlpool Window Ac — Poor Service

WhirlPool/Window AC — Window A is not working

I have ordered the Whirlpool window AC from Home Solutions Noida on 4/jun/2009. Specifically mentioned that i need the latest product at the same time . so there was Mr. Prem who has ensured us definitely we will provide you the Latest product but on 5/jun/2009 when we received the product. the product date mentioned on the AC was of Year 2007. So we have tried to convey this to Home solution but they said Mr. Prem is not here he has gone Ranchi and he will only resolve your problem and he will come after 2/3 days. so we do not have any other option left we have decided that we can discuss this when he will come back again.

After the installation of AC it started creating problem and we have made the Complaint to Whirlpool Customer care after 2 days a person has attended the AC and within 10 mins he said system is ok your room size is large so it will not work here.

and again when i call the external vendor for verification then we came to know there are two three coils are not working

So concern is :

1- If i have made the payment of in this month and specifically mentioned that i need the Latest Product why the home solutions Noida has send me the product of 2007

2- and if the product is defective then why WhirlPool is not taking action on this

Kindly let me know the process of proceeding further in this case with consumer forum


Thanks!

Wakoo Arif Khan

[protected]

This closely says "Home Solution" at shipra mall is not trust worthy all.
And serious action should be taken against both the vendor who had the Whirlpool agency and the Whirlpool itself .
Any business is always related to customer satisfaction and i am totally agree with this ...

whirlpool window ac — Poor service

Myself, Vimlesh kumar yadav Contact no.-+91- [protected] have a Wirlpool window AC installed on 15th May 2010 which is not working properly.
I have put up a verbal complaint with the service centre as well as the company 3 times on the dates mentioned.
1.dated 30 April 2011
2.dated 05 May 2011
3.dated 30 May 2011
On 05 th May 2011 one person (Jaspal Singh) from the company had come and took some potographs and they never came. I have just spoken to the Numbers as mentioned. Now one month has passed and i dont think i have any options other than writing mail to you. I am having the messages sent and the message received from the company's message box.

These are the list of numbers which i am talking to.
Rohit: +91-[protected]
Ashish:[protected]
Jaspal SIngh: [protected]
Whirlpool company: +91-[protected](Female)

Regards

Vimlesh Kumar Yadav
F-35/1, Flat No B-3, Street 16-D
Sadh Nagar, Palam Colony, New Delhi