| Address: | East Delhi, Delhi |
Whirlpool India limited
Air Conditioner not repaired/replaced.
I bought a Whirlpool window 1.5 ton ac in 2008. This AC demands refilling from 2008 and still the condition is same and even worst. Cooling coil is also damaged now. I am very dissatisfied with your Product.
Recently I have made a complaint of air conditioner which is Under AMC plan right now of Whirlpool Company on their customer care no.[protected] and received complaint no. DL[protected] on 20th July 2011. This air conditioner was purchased on 03/05/2008 from Navrang Audio Video(p) Ltd,D-10,Vikas marg, Laxmi nagar,Delhi-110092 against Invoice no. 15972 for Rs. 20,000.00.
When i made the complaint this time, I was told that AC’s Cooling Coil is damaged and need to be replaced AT YOUR OWN COST, which is not covered under the AMC plan. Its just the ending of the third year and AC’s cooling coil is damaged !
I had made the complaint on 20th july 2011 and I was promised to get my AC back on 22nd july 2011 but when I enquired on the 22nd evening they said we didn’t arrange your cooling coil till now so it will take some more time of 4 or 5 days.
Is this is the whirlpool all about ? !
I really doubt the dependability of your product. With this quality and service I would not recommend whirlpool to my friends,family,neighbours and colleagues.
I am continuously making phone calls on a daily basis but their is no response from the Company and we have to live without Air conditioner in this scorching 40 degree celsius heat.
I feel that my total money is wasted in buying this company’s product and feel harassed, since you people are not attending my complaints I feel severe headache on daily basis as I am a high blood pressure patient.
I want a replaced AC and also want my MONEY BACK which I gave them for the replacement of cooling coil, Rs 48,00.00
If you'll not rectify my complaint as soon as possible then i'll go to the consumer court as I have no options left now. I have all the proofs in written from the very first complaint I made.
Please look into this as soon as possible.
Thanking you,
Regards,
Dalchand
C-140, Telecom staff quarters, Vivek-Vihar, Delhi-110095
[protected]
[protected]
[protected]@yahoo.co.in
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Whirlpool Window Air Condition — No Response against long pending complaint
Dear Sir,I am Verender Dhiman residing at Kendriya Vihar, Sector 51, Noida. I have purchased on window Air Condition in the year of 2008 and after completion of one year took two year comprehensive warranty in 2009 against reference no. HP04#161567 for the same from Whirlpool by paying of INR 2500/-.
As per AMC whirlpool has to do the health checkup and services of the appliances twice in a year, however nothing has happened. In this season when AC started troubling; i have registered a complaint ref no. SR No. GB[protected] dtd. 15th April 2010 at 9.35AM registered with customer care center Noida, against AMC taken for Aircondition and did the follow-up with customer care center over phone on regular basis, however when no one has responded / attanded my complain in last 72hrs against SLA time line of 24hrs.
I have high lighted the same by mail to Whirlpool, but when we did not any any reply from them, decided to share my greviances with you for the same & request you to kindly take the necessary action and suggest us, how to proceed further on the same.
Do hope you will take immediate action & not leave any unturned stone on the same.
Thanks and look foward to hearing you soon with positive response.
Regards
Verender Dhiman