Window Ac 1 - Ton (Whirlpool) — Pethetic Quality & Service.

Pethetic Product & Service of Whirlpool. We had puchased whirlpool AC, 11106 WPL WINDOW AC- 1 TON(WAWR12G20) on 28/04/2008 from Kapila Electronics Pvt Ltd, Janak Puri, New Delhi. 2 Free Services were promised. The first pethetic thing was that after the first dry service, instead of our repeated reminders the wet service was not offered. The Second and the most petthetic thing was that within a very short period of our purchase( 28/04/08) on 20/09/09, there was no cooling in the product. When we complained of this to your service center, they sent a executive named Hardeep Singh on 23/09/09, our service request No:17692, who inspected your product and said that there is no gas in the product and had taken Rs394/- on account of visit charge and told a further expence of Rs.1800/- for the filling of gas. Now the Company need to see the Quality of the product and the quality of its services offered. In such a short duration your product is demanding refilling of the gas. Instead of our repeated reminders our free wet service is not offered to us. On visiting instead of compensating you charge a visit charge. I request the concerned authorities to kindly look into the matter and do the needfull or else I will be forced to knock the doors of the consumer court as well as publish the matter in the press.
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Very very very very very poor response.I am requesting please solve it.

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