[Resolved]  Woodland — uncomfortable shoes and poor workmanship

I have purchased a pair of woodland shoes article no GC 0463100 vide bill no 4663 on 01/11/2009.
The shoe is very uncomfortable and the tongue of the shoe bites into the skin and the color of the skin turns to blue / black with an hour of wearing the shoes. I showed the same to the dealer and he sent the shoe for repairs to get the leather softened on 26/11/2009 vide repair slip no 326/asr2. Even after the repair has been done the same problem persists .
Had it been any other brand like rockport / florshiem /nike / adidas the dealer would have changed the shoes or refunded the money . but I think that it doesn’t seem to be the policy of the your company.
The dealer acknowledges the fact that some other customers have also pointed out the same defect in the particular article no.