[Resolved]  Woodland Shoes — sole of my one woodland shoe cracked within six months

I, Kuldeep Kumar is a Central Govt. employee servicing in Labour and Employment Ministry, New Delhi. I bought a pair of woodland shoes from one of Karol Bagh Woodland Showroom, Delhi at a cost of Rs. 2095/- in last July, 2007. I am a very fond of woodland shoes as I am using the woodland shoes from my college days i.e. since 1997.

But, after two months, a small dot appeared in one of shoe sole, which I ignored. But after some time, te small dot becomes a hole and subsequently the gap of this hole is become widened and the sole started cracking. I am sure that it is a manufacturing process fault. This was very embarrassing for me.

I visited the Karol Bagh showroom for complaint; they simply told me that the warranty of the shoes was only for 6 months. I was shocked to hear this that Woodland shoes life is just 6 months. Anyhow, I asked them to replace the sole with some cost, they demanded Rs. 450/- for sending these to woodland company for sole replacement charges and this time they too not give any guarantee, whether the sole was actually replaced or after replacement it has no guarantee, which was also embarrassing for me. I wore these shoes only about six or seven months completely.

I send my shoes through courier for sole replacement to Woodland company to M/s. Aero Club, Khasra No.-492/2/1, Vill.-New Kedarpur, Industrial Area, Paonta Sahib, Distt. – Sirmaur (H.P.) on 06.10.2008. But till than there is no answer from the company. I again send a reminder vide dated 20.01.2009, but there is still no answer from them. They should inform me about the progress of my complaint.

Thanking you and waiting for an early reciprocal from you.



Kuldeep Kumar S/o Shri Bhim Singh
House No. 647/W-27,
West Ram Nagar,
Sonepat-131001. (Haryana)
Cell: [protected]
email : [protected]@gmail.com