[Resolved]  www.eBay.in — Ebay Fraud: eBay Guarantee* for Claim Number – 18209

Address:

Gurgaon, Haryana

I purchased the following item from eBay "GEB[protected] New Sennheiser CX 300-II For IPOD
GEB[protected] New Sennheiser CX 300-II For IPOD ". The product I received was fake. When I raised a the claim for refund claim was denied from eBay saying "You have received the Product as per description".
eBay guarantee program is totally fraud. Details are mentioned below:


1. I received the item on 5th Aug and same day I replied to the seller stating that it’s a duplicate item. This is my first email to seller on 5th Aug 2010.

Dear i2cworld_inc3,

Hi,
I received the item today. It's of very poor quality. Poor finish, poor sound quality. Definitely it is a fake duplicate item, not an original one.
This is cheating.


- crazy_aqua05


2. I got this reply from the seller. This seems like a straight forward reply from the seller that yes I am selling the fake products.

Dear crazy_aqua05,

Dear Buyer,
The item selected and purchased by you after going through the listing
Thanks & Regards
i2cworld Team


In the listing it was nowhere mentioned that this is a fake product.


3. I replied back to the seller stating that the product is fake. But seller did not bothered to reply back after that.

4. I mailed eBay support.

Customer Concern: Hi,

Paisa pay id for item is [protected].
I received the item. But when I checked the item then it is of very poor
quality. It is a fake duplicate item. Tried contacting the seller but it
replied only once and not to my other message. E Mail reference ID
[#a07-y1xfuuzths#]_[#30948bbe09454fb8b06c1e371953d2f9#]

I am not at all satisfied with the transaction since seller has cheated
on me selling me some duplicate fake item.

5. I got following reply from eBay support.

Hello,

Thank you for writing to eBay. My name is Sunilraj and I understand that
you have the item you have received is not as described.

We will investigate the seller and take appropriate action upon the
completion of our investigation. Such action may include issuing a
warning to the seller, temporarily or indefinitely suspending the
seller's account or, terminating the seller's membership with eBay. Due
to eBay's Privacy Policy, we cannot provide you with information
regarding the details of this investigation or the seller's account.
This policy is for the protection of all eBay members.

Since you have made the payment through PaisaPay, I am forwarding your
mail to the PaisaPay
Support Team for your PaisaPay related issue.

Best Wishes,

Sunilraj N.
eBay India Trust & Safety


6. I further had a series of mail with customer support but nothing was helpful. I opened a case against seller. This was also not helpful. I was simply told that it was your decision to buy the item.

7. I created a claim #18209 for refund. Refund request was rejected with the following reply from eBay.

Dear eBay ,Member

We would like to inform you that the claim filed by you under eBay
Guarantee* for Claim Number – 18209 has been denied as you have received
the Product as per description

We request you to get in touch with your seller and resolve the matter
amicably.

Regards,
Yogesh,
Claims Adjuster

May I know how the product was as per description when the seller has not mentioned in the listing that the product is fake? This is cheating on seller's part and eBay's as well. Tell me what is a fake item according to you? This is how fake items are sold. All the description and pic was for a genuine item, even price mentioned was for a genuine item. And what I received was a fake item. This is fraud.


Contact me if you need more details.

Regards,
Sandeep
[protected]