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I faced a similar fraud wherein the recharge coupons have not been sent. It has already been 2 months since I did the recharge and moreover there is no contact number mentioned on the website wherein we can register our complaints. I have mailed them a no. of times but haven't got any response.
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+91 12 4433 0000
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051