[Resolved]  www.orchidsnroses.com — Non delivery of item

I had ordered a bouquet on 19th july 2012 for delivery on 22nd July 2012 at location Jamshedpur, Jharkhand, India. The details of the order is below. Though the order was not delivered, my credit card has been charged for Rs 375. First of all the orchid n roses let us down by not delivering the stuff and on top of it they have charged me for an undelivered item.

I need refund of Rs 375, in addition i should be compensated monetarily for in convenience caused.


ORDER DETAILS:
Merchant Site URL : http://www.orchidsnroses.com
Order Number: CART31595088 Order Received: Jul 19, 2012
Product ID Description Qty Unit Price
OFLOW0001 12 Red Roses Bouquet
Date of Delivery and Gift Message :
22ND JULY 2012 MANY HAPPY RETURNS OF THE DAY! BEST WISHES LAALTUJI, MUNNI, MOHIT, ROHIT, RASHMI, NIDHI, SHREYAS &HARSH
1 Rs 375.00
Total Amount : INR (Indian Rupees) 375.00
Visa Account Holder : MOHIT PRASAD
Billing Address : (As entered by the Customer)
B-10/288 NEAR PANNA LAL SCHOOL KALYANI DIST NADIA WEST BENGAL 741235
KALYANI WEST BENGAL
741235 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@gmail.com
Customer's IP Address : 117.194.3.187

Recipient's Name : BINAY BHUSHAN PRASAD

Shipping Address :
DUPLEX 10, 1ST FLOOR VIJAYA HERITAGE PHASE IV ANIL SURPATH PO KADMA
JAMSHEDPUR JHARKHAND
831005 India

Recipient's Phone Number :
[protected]