[Resolved] www.orchidsnroses.com — Non refund of the cancelled order | |||
I made an online order on 28/05/12 at http://www.orchidsnroses.com for a Two Tier Birthday Cake and 12 Red Roses Bouquet for my son’s Birth Day. The refrence no is : CART31149549. This was scheduled to be delivered on 10/06/12. As I found their customer service was not satisfactory, I decided to cancel my order on 05/06/12. I was not receiving any response from the merchant and therefore I contacted CCAvenue through whom I made the payment of INR (Indian Rupees) 2750.00. They advised me to e-mail [protected]@gmail.com. I sent them e-mails and pointed out to them that according to their terms and condition “Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date". They are still refusing to refund my amount. Merchant details: http://www.orchidsnroses.com is a CCAVENUE Merchant Company Name orchidsnroses Type of Business Partnership Registered / Disclosed Office Address : #544, Citilights Liberty, Bellandur, Bangalore 560037 Telephone Number [protected] Email ID [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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I have however posted my complain here and after I sent them a mail saying what kind of fraud they are. They sent few mails saying they are not responsible for anything and its ccavenue who is responsible. and CCAVENUE is saying they have nothing to do with it. its going back n forth.
A lady named Madhshree Rathi called me shouting and abusing saying why i am complaining and why i am writing such mails!!
They are not only frauds but abusive as well - this company is filled with illiterate who get abusive with clients.
What to do? Dont know wht their website is not yet banned?