www.tradus.in — Customer has been charged against the invalid order

Address:

Pune, Maharashtra

On 15.02.2012 i tried to puchase Blackberry Playbook 64 GB through tradus.in. During order placement i was providing all the information required by the website. I paid the amount 18100 using my hdfc bank credit card ending no 9291 availing 3 EMI option. Payment was done, i got the transaction SMS from my bank but next page which shows the order confirmation could not be displayed & i was logged out. Again i logged into the sight and checked my order placed but still my product was showing in the cart only so i called the hdfc bank and asked them that my order is not executed but they said transaction is done, they advised to me please talk to tradus.in for not raising the bill against unsuccessful order. I put the mail to tradus.in. On the same day in the evening i again tried to purchase the same article throgh my hdfc card ending no 9291 availing 3 EMI option and it was a successful transaction from both side. I got the mail from tradus.in that about payment authorisation & given transaction ID : 2200973. Again i got the transaction SMS from my bank of amt 18100. I got the product delivered. I was shocked when i saw my credit card statement showing those 2 EMI of 6033.33. I mailed my concern to tradus.in & asked for refund against the invalid order but i am getting mail against mail not refund instruction to my bank. please help me to get out of this situation & oblidged me. I can provide all the information to you if you need any.

Regards
Rakesh Thakur
Sai Sneh Park
B1 flat no 7
Priyadrshini Nagar,old sangvi
Pune-27
mail: [protected]@gmail.com
[protected]