I am writing this after getting out of trauma that was created by the international trip planed by Yatra.com for me. This was my life's biggest mistake, They completely spoiled my most precious holiday's by their amazing planning skill's, below I tried to point out few blunders created by Yatra Planners :
* Non-Veg food served in flight : My honeymoon trip started with non-veg food being served in Thai Airways flight's, My meal preference was set to non-veg without checking with me, I had taken non-veg in expectation of veg food, No body checked my meal preference while booking my flights. For this mistake I will challenge yatra.com in consumer court.
* Hotel booking cancelled one month back without any alternate arrangement of accommodation & notification (Phuket) : When I reached Phuket, travellbulz cab droped me at IBIS Kata Hotel for which my booking was made by yatra & vouchers provided to me, but when I asked for my booking at the hotel reception they told me that my booking was cancelled by the agent on 1st of Jan'13. I was shocked & called at the emergency contact no. for phuket provided by Yatra, Mr. Manop picked the call but never called back with any assistance, then I called my hotel manager assigned by Yatra, She was also helpless as the hotel booking was cancelled by Yatra only, then I called Yatra India number, They forwarded my issue to Mr. Yogesh, Yogesh tried to help me but till the time I got another hotel & cab for transfer it was 4 hour of waiting on the road with my wife on my honeymoon. My whole day & rest of the trip was already spoiled. I have made around 50 calls to get the help & get rid of this situation.
* 4 star Hotel was promised in package but a poor service hotel is provided (Bangkok) :: Hotel Howard Square Boutique was booked for the bangkok stay, Yatra.com claimed it as a 4 star hotel but this is a poor service hotel located in outskirts of bangkok, If we want food or want to go for shopping we have to go by cab & that too was not available easily
* Many inclusions as promised while selling the package was not actually part of the tour, all days wasted in a useless site seeing.
* OTHER :: Separate seats in flights selected as preference. Room with two separated bed selected in hotel booking instead of family room. No urgent assistance in phuket / bangkok. No trip advice's. Advice of on arrival visa even when the connecting flight is scheduled in 1 hour of delay. Many more.. dont have enough time to describe my nightmare in more details.
I have all profs & documents for what I have mentioned in my above mail. Yatra.com should hire some good resources if they dont want to spoil their image in this competitive market place. The kind of customer care & support Yatra.com is providing is realy disgusting. I am feeling unfortunate by getting caught by Yatra for planning my most precious holidays. No body can pay for the loss that I have incurred due to this stupidity of some planners form Yatra.
Not only this when i told about this to my friends they told me that they have also heard the same regarding Yatra.com service. I will post this feedback on all available review & complaint web portals & also challenge yatra as per indian law. I want my Money Back with compensation.
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We sincerely regret inconvenience this may have caused as this is most definitely not the level of service we aim to provide to our customers. Delay in response is deeply regretted as this case was under investigation and one of customer care executive was communicating with you over email. We hope they have been able to address all your concern up to your satisfaction. An email has also been sent to the registered email id in this regard.
As per the acceptance received from you, we have processed the refund of Rs 8000 on 11th Apr under reference no# YT 10418118. Since the transaction was done through Net Banking, it generally takes 7 to 10 working days for the amount to reflect in your account. Hence, you are requested to wait till that time and cross check the status of refund from the concerned bank after the completion of this period.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
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Yatra Care