[Resolved] Yatra.com — ticketing | |
i have book a ticket from yatra .com the booking detail is Yatra booking no: 6967421 Booking Date: 10 Jun 2011 from new delhi -hanzhou hanzhou - qingdao qingdao- ghanzhou guanghou- new delhi in this qingdao to guanzhou i dont want to travell than one day before i call yatra .com mr sandap sharma told me that it can not change , but when i call to air line they told that you tell your agent to reissue the ticket there will be no charges , but yatra .com people ask me for 19000 to reissue the tickit when i called them again and again and so much request them then they reissue the ticket after taking 1000 rs i was in china and i was very disapponinted with all of this Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Dear Customer,
We have gone through the call recording for the above conversation, the agent had asked you to speak to the airline as there was no possibility to use the ticket out of sequence. He had also provided you the contact number of the concerned airline.The quotation of INR 19000 was given to you for the purchase of new ticket, if the airline does not allowed an exemption from TAO- CAN sector. There was some confusion regarding the conversation which you had with our agent.
Once again, please do accept our apologies of the inconvenience faced by you. We do endeavor to provide the best standards of service to our customers and any exceptions are dealt with seriously.
We assure you of our best services at all times, and hope to continue to service your travel requirements.
Best Regards
Yatra Care
We have gone through the call recording for the above conversation, the agent had asked you to speak to the airline as there was no possibility to use the ticket out of sequence. He had also provided you the contact number of the concerned airline.The quotation of INR 19000 was given to you for the purchase of new ticket, if the airline does not allowed an exemption from TAO- CAN sector. There was some confusion regarding the conversation which you had with our agent.
Once again, please do accept our apologies of the inconvenience faced by you. We do endeavor to provide the best standards of service to our customers and any exceptions are dealt with seriously.
We assure you of our best services at all times, and hope to continue to service your travel requirements.
Best Regards
Yatra Care
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
After several attempts to contact M/s yatra.com over telephone I learnt that request for purchase of ticket had been registered with them under reference no. VDH3ZC; however ticket was not confirmed as payment had not been received.
On checking my unbilled credit card statement online, I found the amount of Rs.4729.00 debited to the card in favour of M/s Yatra. Despite several attempts I could not contact M/s Yatra.com over telephone - their phone is normally busy and when if one gets connected, the IVR system asks to wait for travel executive, and the wait turns out to be endless.
Finally I lodged a complaint with the company through their feedback email address. I was advised to mail them scanned copy of bank statement in pdf. format. I sent them a screen shot of my unbilled transactions statement stating that the credit card statement was not available as it follows a particular cycle and is not issued on call.
In reply M/s Yatra.com stated that they were not able to open the file sent by me and insisted on scanned copy of credit card statement. Incidentally, I received credit card statement on 8.12.09 and tried to send a scanned copy to the company. I made several attempts to send the copy but every time there was an error message that the domain server of the addressee rejected the mail. To test, I sent the CC of mail to another address of mine where it was succesfully delivered. It appears there is some manipulation on part of M/s Yatra.com that in such cases they insist on sending statement in pdf format which perhaps is not accpetable to their server.
After failure to send the statement, I again contacted the company over telephone and after many attempts could talk to thier executive and after telling her my inabilty to send the statement through email, asked for an alternatve method like fax to send the same. The executive stated that statement could not be acepted through any other mode. She however asked me to hold the line and vanished - after waitig for more than 20 minutes I had to disconnect the phone.
Thereafter I sent an email to the company stating that I apprehended some foul play and sought an alternative method of sending my statement to them. I also threatened to lodge complaint with appropriate authority in case a satisfactory reply was not received.
Today I have received a mail stating that full refund had been raised to my account and i should be getting my money in 7 working days time.
My question is if M/s Yatra.com had received payment, why they did not issue ticket but kept on insisting for statement. And if they had not received the money, how are they refunding it now without verifying my statement. There appear to some serious malpractices going on.
Further, in the mean time the price of ticket in the same flight has gone up from Rs. 4729.00 to Rs. 5679.00 and therefore there is no reason for me to accept refund at this stage. I insist of ticket being issued and also compensation for harassment.
Looking for a suitable redressal of grievance and also action against the company if they have resorted to any malpractice.