[Resolved]  Yatra.com — Ticket cancelled by Yatra without my permission and intimation

Address:

Madhya Pradesh

I booked a ticket on 09/08/2010 for my round trip (Bangalore-Indore-Bangalore) Bangalore-Indore (04/09/2010, Kingfisher flight IT3452) and Indore-Bangalore (12/09/2010 Kingfisher flight IT3452) using Yatra.com. My reference no. is [protected]. I got a confirmed status and PNR no. on payment of money using my HDFC debit card.
On 04/09/2010 when I reached to Bangalore airport, Kingfisher boarding authority member (Nashman) informed me that no booking is exist in his record for the same. When I called Yatra no. [protected], yatra representative (Shipra) told me that your booking is cancelled, when I enquired her that why I was not informed regarding cancellation and gave her all my transaction details she connected me to Higher authority (Hemant Kaushik) who told me that Its Fault of Yatra.com.
Hemant told me to purchase a new ticket for the same journey by my own money and gave me assurance that Yatra will be refund all. When I asked him about my return ticket (Indore-Banglore 12/09/2010, IT3452) he told me he will call me in evening (04/09/2010, 6.30PM) regarding my return ticket status (As decided He will Provide the same) and reimbursement details. About reimbursement he told me that It will take minimum 20 days however I paid the amount 8950/- at the same time for my Bangalore-Indore journey (Bangalore-Delhi, IT3213, Delhi-Indore IT4378) as I have an urgent meeting in Indore. Why it will take longer time while we have to pay the money it will not take more than 1 minute.
In evening (04/09/2010, 6.30PM) as I did not get any call from Hemant or any other representative I again called yatra.com (04/09/2010, 7.15PM) , where representative told me that Hemant or No other higher authority is available on Desk. On request, she told me that she will forward my reference no. to hemant and he will call me on the same day.
Till now, I did not get any call from Hemant or any yatra representative. I got a lot of pain by such a behavior by a public portal like Yatra.com.

I am in dilemma regarding my return ticket and reimbursement status.



Amreen
[protected]