[Resolved]  Yatra.com — Misguidance/Fraud on booking number 6WF3XP

Name : Vaibhav Agarwal
Yatra (US website) Booking Reference Number: 6WF3XP

This is in regards to the booking reference number 6WF3XP. The flight was from Pittsburgh to New Delhi and was through Toronto. Now, at the time of booking, I specifically asked if I would require a transit visa for Canada and I was told by the representative from Yatra that no, I would not need one. But later I got to know from the airlines that I do require one.

I applied for a transit visa but it was too late to get one. Also, Yatra did not entertain my request to reschedule my flight to India through another route that does not requires me to get any transit visa. I asked them multiple times over phone and email but they denied my request. They just said that rescheduling is possible and not re-routing. On the other hand, Lufthansa told me that re-routing can be done but it needs to be done by the agent (Yatra).

Eventually, after several days Yatra did re-route the tickets which costed me an additional $570 (350 rescheduling charge +220 fare difference) dollars. They not only delayed the whole process because of which I had to shell out extra for the fare difference but also repeatedly misguided me on what was possible and what was not. I am annoyed and terribly hurt by this unproffesional behavior from Yatra. I had to go through all this ordeal all because I was misguided by the Yatra representative in the first place!

Regards,
Vaibhav