Yatra.com — non refund of money

Address:

Sonitpur, Assam

Dear sir/madam,
I had an emergency to go to Delhi from guwahati on 14.04.2012.So on 13.04.2012 I contacted Yatra.com for the tkt.As they told to pay through credit card,I paid the amount.At about 13.23pm I got the sms from yatra that we have received payment of Rs4853.00 against Yatra ref number 9321979.they told me that they have sent me the tkt through mail.But I did not receive the same on my mail.I called up,they told within 1/2 hour u will receive the tkt.At about 15.00pm when I did not get it ,I again called up.they told our server is down within 1/2 hour it will be done or our representative will contact you.Again I rang up at 16.00pm 5-6 times but no reply.At last at about 16.30pm they picked up the phone and told me why are you so panic and in tension,we will inform you when it will be done and cut the phone.suddenly at 17.20pm they called me and told that we are sorry as our server is down and it will be off for 2-3 days so we wont be able to provide you the tkt.We will refund your cash in 72 hrs in ur account.
My complaint is that they took so much of time and at the 11th hour they denied to book tkts.There was no option for me to cancel my program because after this development fares were too high of all flights which was not possible for me to book.also my money is blocked for 72 hrs.I faced too much harassment.I want reliable justice for this complaint if I deserve.



Above letter was posted on 14th of April.As that day Yatra.com assured me to refund my money within 72 hours.Today I asked about the same(as credit card details will come after 1 month),surprisingly they told that you have not requested us to refund money so it was not processed.Today it will be processed and you will get it soon.How come Yatra.com can block passengers money for so many days.please do the needful regarding this matter.One more thing can I claim some amount from yatra.com for this harassment .Also compensation of the tkt fair of 14thApril of 4853/- which they have blocked for about 10-12 days.Kindly resolve my problem as soon as possible.