[Resolved]  Yatra — Refund not processed

Address: Pune, Maharashtra
Website: www.yatra.com

I had booked Ladakh trip with Yatra on 2nd of May, 2013 for 2nd June, 2013. My Booking ID is SR298721. I made advance payment of Rs. 15000 on that day itself as told by Yatra representative (Prince Kumar). Total cost of the package was 49500 rupees for 2 persons. When I enquired that when will I have to make the remaining payment, he said Yatra will get back to me around 10-15 days before the trip and at that time I will get the receipt and other details. After that I kept waiting for call from Yatra but I never got one. Finally, I made call to Yatra on 25/05/2013 and asked about the trip. The same representative told me he is surprised to know that and he would enquire and get back to me. After few hours he made a call to me saying that the hotels are under renovation and the trip needs to be cancelled. He said that he is trying and will try whatever is possible from his end to see that the my trip doesn't get cancelled. He told me that he is going to come for me on Sunday and see what can he do about it. He calls me on Sunday saying he tried everything possible and the trip cannot happen. He suggested me two options, 1) I can go for an alternate package (which wascosting approximately 20000 rupees more than the package I had booked) or I can take my refund back. The package was costing more because the travel dates were near. I had budget constraint and I declined the trip option and opted for refund. I thought it's better to manage myself rather than paying extra price to yatra.

I enquired with the hotel which they had mentioned in itinerary and found that the hotel was not under renovation. Now its more than 2 months now I am still waiting for the refund. I have called more than 15 times with no success. I am given either of these answers. 1. We will call you back in the evening with details (and I never get a call) or 2. Your refund will be processed in 10-15 days. I am literally fed up following up with Yatra about my refund.

Now, I wish to get compensated for following:
1. Extra bucks I had to pay for the package I booked after this incident. If I would have booked package 1 month back I would had to pay less as compared to booking made 5-6 days prior to travel.
2. Energy lost behind following up with Yatra team. It's literally tiresome.
3. Interest that I could have earned over this money which Yatra is earning right now from my money.

I went through the complains against Yatra and felt like it's their strategy. Earn more by modifying the trip or earn interest over the money provided by the customer by not returning them in timely manner.

Hoping that complain on this forum helps.

Thanks,
Rituraj
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Aug 14, 2020
Complaint marked as Resolved 
 
6 Comments

Comments

Dear Rituraj,

We sincerely regret the inconveneince you have faced. This is not the standard of service we strive to achieve at yatra.com. Request you to please share the correct booking details & your contact details so we can check and assist you further.

Should you require any further assistance call us on [protected].

Best Regards,
Yatra care
Hi,

Sorry for the inconvenience caused. Correct booking reference number is S298721 and my contact number is [protected].

Thanks,
Rituraj
Dear Mr Rituraj,

We truly apologize for the inconvenience you have faced in this regard. Our Customer Care Team tried contacting you, but was unable to reach you. We would request you to share any alternate number so that we can call you for further updates on this case.

Best Regards
Yatra Care
Dear Mr Rituraj,



Greetings from Yatra.com!!!



We truly apologize for the inconvenience you have faced in this regard. We appreciate your valuable feedback as it helps us to improve our service levels. We believe a long lasting relationship with all our esteemed customers and every feedback is valuable for us. We have taken up on a serious note & feedback has been shared with the concerned manager and the team.

Our Customer Care Team would have contacted you. We hope they have been able to resolve your concerns. We have processed the refund of Rs 15000 on 01st Aug under booking reference no# S426711. The credit for this transaction would appear in your account within the next 2-3 working days.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards

Yatra Care
Hi,

Please check the booking reference number. It is incorrect. My booking reference number was S298721.

Thanks,
Rituraj
Dear Mr Rituraj,

Booking reference no. S298721 holds a unconfirmed booking. The refund is processed in a new booking reference no# S426711. We hope you have received the credit of Rs 15000 in your account.

Best Regards,
Yatra Care

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