[Resolved]  Yatra — yatra cheat with me by wrong booking

Address:Jaipur, Rajasthan

Hi,

Please don't believe on yatra.com. do not book with this company. they are always ready to cheat and never support by customer care.

I was trying to book air ticket on yatra.com and received a call from yatra.com. The guy named mehtab alam said me that he will book my ticket.
Then told me booking reference number 10665696. after that i have dome the payment by follow the process which he told me.
I have told him that please book a ticket from jaipur to guwahati and return. I told him that please book arrival ticket on[protected] and return ticket on[protected].
But he booked return ticket on[protected].

Now they are neither giving me money back nor re-scheduling the ticket.


I have called many times to yatra.com but getting negative response every time.

Please help me My Booking reference number is : 10665696.

Regards
sandeep kaler
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Aug 7, 2021
Complaint marked as Resolved 
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Yatra.com — Not refund money & cheated me

I have made two air ticket from yatra.com (Gurgaon) through phone ([protected]) two way ticket DELHI - MOSCOW - HAVANA on Wed, Dec 15, 2010 at 10:35 PM. travel date was 15JAN2011 - 02FEB2011. the payment through credit card partially payment Rs.42017. BOOKING REF 5DDOUQ & yatra=[protected]' YT5846904 del havana. Unfortunately i have cancelled the ticket also through phone.
i have also received a massage from yatra.com
(Total Fare ::168017.95 INR
Partial payment amount ::42017INR
Pending Amount::126000.95INR
Cancellation::6045INR+600INR(YSF)+300INR(RAF)
Date change ::6045INR+600INR(YSF)+Fare Difference if applicable .)

I have send mail several time but not refund my rest of money. they replayed your money is not refundable.
Dear Mr. Khan,

As discussed, the refund is under process and should reflect in your account within 7-10 working days.

Please feel free to conatct us in case of any queries.

Regards,
Yatra Team
Hi!

We have gone through our records and found that the refund for Ref # YT5846904 has been processed as on 10th March, 2011. After this, the bank generally takes approx. 3-4 days to credit the money into the account.

Why don't you check with your bank and tell us if there's still any problem.

Thanks and regards,

Nimit
Dear Mr Kaler,

Thank you for contacting us at Yatra.com.

We truly apologize for the inconvenience you have faced in this regard.Our Customer Care Team would have contacted you. We hope they have been able to resolve your concerns. We would like to inform you that the agent had recapped the itinerary and confirmed the date post charging the payment. As per your request date changes has also been done and fresh e-tickets has been sent on your email address.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

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