Comments
Hello Team,
Kindly be informed that the whole cancellation amount has already been transferred to you by Spice Jet.
If they have paid the amount back to you then what is the issue you guys are having in refunding my money back to me.
I am working in a corporate sector and is very frequent traveler and use to book huge number of tickets using your portal during our business travel.
So now if you are going to do this kind of fraud with me, I assure you that I'll never use to portal again to book any kind of tickets or travel packages.
And have also advised all of my relative and in my social and formal network about this Fraud done to me by Yatra.com and have also advised them strictly not to avail any kind of services from Yatra.com as they are big fraud and will never assist to in your emergency situation any time and will capture your entire money.
So by just doing a fraud of approx Rs 5400/-, you are not aware what loss you have done to your brand and advertising. Always remember one unhappy customer can lead to chain o[censored]nhappy customers.
It is advisable to take proper action in crediting my money back to my account ASAP. Else I have your entire escalation matrix and would surely reach out to your max senior level in 2 days down the line if this issue is not resolved. And will also try to fight this on legal basis.
Rgds,
Pankaj Shah
+[protected]
Kindly be informed that the whole cancellation amount has already been transferred to you by Spice Jet.
If they have paid the amount back to you then what is the issue you guys are having in refunding my money back to me.
I am working in a corporate sector and is very frequent traveler and use to book huge number of tickets using your portal during our business travel.
So now if you are going to do this kind of fraud with me, I assure you that I'll never use to portal again to book any kind of tickets or travel packages.
And have also advised all of my relative and in my social and formal network about this Fraud done to me by Yatra.com and have also advised them strictly not to avail any kind of services from Yatra.com as they are big fraud and will never assist to in your emergency situation any time and will capture your entire money.
So by just doing a fraud of approx Rs 5400/-, you are not aware what loss you have done to your brand and advertising. Always remember one unhappy customer can lead to chain o[censored]nhappy customers.
It is advisable to take proper action in crediting my money back to my account ASAP. Else I have your entire escalation matrix and would surely reach out to your max senior level in 2 days down the line if this issue is not resolved. And will also try to fight this on legal basis.
Rgds,
Pankaj Shah
+[protected]
Dear Customer,
Thank you for contacting us at Yatra.com. Please be informed that you have cancelled the tickets on the date of travel for reference no# YT 11765696. As per policy, your tickets are non – refundable and the same was informed to you in 06th Oct as well.
Best Regards,
Yatra Care
Thank you for contacting us at Yatra.com. Please be informed that you have cancelled the tickets on the date of travel for reference no# YT 11765696. As per policy, your tickets are non – refundable and the same was informed to you in 06th Oct as well.
Best Regards,
Yatra Care
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We sincerely regret inconvenience this may have caused as this is most definitely not the level of service we aim to provide to our customers. Please be informed that the ticket in non refundable and it was informed to you on 06th Oct as well. We hope this helps resolve your concern.
Best Regards,
Yatra Care