[Resolved]  Yatra — yatra.com has been denyinig to refund on cancelation of air ticket.

Address: Panipat, Haryana

I have booked a ticket of spice jet airline from yatra.com for traveling to Delhi to Bangalore departure date 6 Oct 2013 time 21.30hrs.But due to some emergency i have cancelled the tickets on Delhi domestic airport spice jet ticket counter and they said ticket has been cancelled and amount of Rs 5397 should be refunded.After few days i have contracted to customer care of spice jet regarding it they have said we have already refunded the amount to yatra.com after that i have called to the yatra.com no.[protected] they have denied to refund the amount. The Details of tickets have been given Below Airline name :- spice jet limited Passenger name :- Pankaj Shah Departure from :- Delhi to Bangalore Departure Date :- sun, 6 Oct, 2013, 21.30 Airline PNR :- C19IRL Yatra.com Reference no. :- [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Yatra customer support has been notified about the posted complaint.
 
3 Comments

Comments

Dear Customer,

We sincerely regret inconvenience this may have caused as this is most definitely not the level of service we aim to provide to our customers. Please be informed that the ticket in non refundable and it was informed to you on 06th Oct as well. We hope this helps resolve your concern.

Best Regards,
Yatra Care
Hello Team,

Kindly be informed that the whole cancellation amount has already been transferred to you by Spice Jet.

If they have paid the amount back to you then what is the issue you guys are having in refunding my money back to me.

I am working in a corporate sector and is very frequent traveler and use to book huge number of tickets using your portal during our business travel.

So now if you are going to do this kind of fraud with me, I assure you that I'll never use to portal again to book any kind of tickets or travel packages.

And have also advised all of my relative and in my social and formal network about this Fraud done to me by Yatra.com and have also advised them strictly not to avail any kind of services from Yatra.com as they are big fraud and will never assist to in your emergency situation any time and will capture your entire money.

So by just doing a fraud of approx Rs 5400/-, you are not aware what loss you have done to your brand and advertising. Always remember one unhappy customer can lead to chain o[censored]nhappy customers.

It is advisable to take proper action in crediting my money back to my account ASAP. Else I have your entire escalation matrix and would surely reach out to your max senior level in 2 days down the line if this issue is not resolved. And will also try to fight this on legal basis.

Rgds,
Pankaj Shah
+[protected]
Dear Customer,

Thank you for contacting us at Yatra.com. Please be informed that you have cancelled the tickets on the date of travel for reference no# YT 11765696. As per policy, your tickets are non – refundable and the same was informed to you in 06th Oct as well.

Best Regards,
Yatra Care

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