on 27-7-13 the person came from the company and collect rs 3800 for new connection . he told that connection will be done by Monday.when contacted him on Tuesday he tell he need to take permission from taxila apt which is next building to us .nothing happened so i wrote complain to their customer service ..On Thursday evening they told me that taxilla apt is not giving permission to stretch the cable.so on Friday afternoon i talked with manager of apt. and worked out the permission .i talked with him and he said it will be done by evening .no one came to install on that day. now Thursday the person came from company after talking with me went to taxilla apt when after 2 hours of no information about him when i contacted him through mobile he tells be that the cable is short and with informing me went away and on phone he tel a me that he is going back to company to get bigger cable even he had brought two different cables .he does not returned on that day .now again on Monday when is contacted the company people they said that it will be done by evening .till evening nothing happened .So when i again contacted him that no one came he tells me that you connection requires 1.25 m of cable the man brought cables on Saturday were more than 2 m.so basically they are telling lie and not giving connection nor refunding my money.
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You Broadband and Cable India Ltd — Return of Payment
Dear Sir,I am a customer of Youbroadband and cable India limited.I am using internet service of this company from April 2010.I made an advance payment of 4000/-Rs. for 6 months through cheque.Company agent has given me assurance that if I will change my address then company will transfer my connection to the new address with an extra payment of 500/-Rs.
Now I have changed my home after using the service for three months.Now I want to get my connectiopn transfered, I am ready to pay 500/-Rs.also. But Company is Neither providing me connection nor returning my remaining money.
Company is telling that due to technical infeasibilty in your area, we are not able to provide you connection.But company has provided connection to my front apartment on the same sixth floor.And Reliance broadband connection is already in my home then how it is technically infeasible??
Kindly get my money returned.
Remaining money detail: 2000/-as remaining three months have not been used.
500/- for modem predeposit charges.
My acount detail is:-
User ID: shariq_09
customer no :- 520046
Connection is on the name of Mohammad Shariq
Mobile no: [protected]
Email ID:[protected]@gmail.com
My old address: 203, Syndicate bank building Infront of express hotel Alkapuri-Vadodara,Gujarat.India.
My current address is: D-604,Fatehsagar complex,Fatehgunj, Vadodara,Gujarat.India.390002.
Kindly help the needy.