[Resolved]  You Broadband & Cable India Ltd — Customer Ignorance

Address:

Ahmedabad, Gujarat

A customer of you broadband for years now with customer no. 505801, just wanted to inform everyone that this company is not truly worried about gaining/losing customers and so they won't answer your calls for days, won't resolve your complain for weeks and not even care to talk to you even if your call is on for 30+ minutes.
My internet is not working since last 2 days and am tired of calling them up and wasting my money on it as they don't have a toll free number(So poor to afford one I guess).No one cares to resolve the problem though, just keep on giving dates.
Talk about their service engineers, they can easily beat top honchos in IT industry because they are always busy not to answer your calls. Even if they commit to visit in 2 hours time, they will call you after 8 hours to inform that they are not coming today...Customers are just for fun for this stupid organization.
But there is one thing where they are very smart and that's when it comes to collection of monthly payments, they will send you e-mails 7 days in advance, another e-mail 1 day in advance and finally call you until you willingly pay them in advance.Wish they were worried about providing service in the same manner.
This is what they say while registering a complain
"Dear Customer,
Thank you for your interest in our services. Our concerned team will get back to you shortly at your chosen timing of convenience.
Kindly note your reference number is[protected]. This information will help us serve you better & all the information you provided will be treated with full confidentiality.


Thanking You
The YOU Team."

Am so delighted they at least know that I am a customer.