[Resolved]  You Broadband — UNPROTECTED BROADBAND SERVICES

Address:

Hyderabad, Andhra Pradesh

Dear Sir,

I am Anil Kumar, working in IOCL and residing at Company quarter at Ameerpet. Previous year we had subscribed for an Internet connection - Broadband services provided by M/s. You Broadband. Their office is situated at 3rd Floor, Gowra Plaza, S.P. Rd., Begumpet, Secunderabad - 500003 .
On 16.02.2011, Before going to bed, we had switched off the power of both my Laptop and of Modem provided by them. In the night there were some short circuits between their broadband cable and the APSEB Power cable which has resulted burning of modem through which LAN Cable interconnected from Modem to Laptop has caused damage to Laptop.

I find You broadband responsible for this. Had they provided the proper protection devices for their system. this surge would not have continued upto modem that too through a Signal cable(broadband cable)??.

Subsequently, I reached to their customer care asking for their technician to see what faults has occured in the laptop. Many a times, I have call their Begumpet office also to contact their Nodal officer/Appallate authority for complaining. But all in vain, they are purposely avoiding and not speaking to me.

Please guide me accordingly.

Anil Kumar,
Cell No: [protected]