| Address: | Mumbai Suburban, Maharashtra |
Almost a month ago we took YOU Broadband's internet connection. We were to have taken 3 month plan where we paid this company the entire 3 months money! Since the day we paid them, not for one day has the internet worked properly!!
Our first month of this plan was February 2012. The internet was not working for more than one week in this month. Finally after hundred of stressful calls to the call center, something happened and connection was restored. Next day, the connection came for about ten minutes and went off again. This happened repeatedly. We posted on their Facebook page, but like their call center, Facebook admins are also parrots. "Please expect to hear from us soon." "Your issue will be resolved." That's it - they are trained by the company to mindlessly utter these words which mean nothing!!
From their website we tried all the possible number. They have about 10 numbers on their website just from Mumbai region - and not even one WORKS!!! They are either temporarily out of service or are not answered no matter how many times you call or when you call. That just shows that they are scamming people! If they were reputed vendors, this would not have happened. Had we called so many times, other vendors would have taken this way seriously than YOU Broadband has.
The best part is yet to come. We called them and asked them to disconnect our connection and return 2 months money back with deposit. They say "we don't have such a facility". Of course you don't!! When it comes to server, you don't have facility, and when it comes to refund, THEY ARE SHAMELESS!
My brother's exams are about to start and we desperately needed Internet. But because of these selfish mindless people we are suffering!
Please DO NOT TAKE THIS SERVICE! Was this information helpful? | 
Post your Comment