You Broadband — Poor Service. Frequent disconnection.

Address:

Bangalore, Karnataka

I have a You Broadband connection which is only 1 month old now. In this 1 month the connection was up and running for only 15 days approx. The remaining days it has been down. It works at a stretch for only 2 days and after that it dies down. after that i have make a complain to the customer care who gives me a tag of 24 hours to resolve but it always takes more than 6 days to resolve and that too it seems a temporary fix. Again it goes down after few hours of working fine. For past 5-6 days i have observed it goes down every evening after 6 pm and comes back up the next day at 9 am.
I have made repeated complaints to customer care, nodal authority and appelate authority but the issue remains unsolved. I have spend hundreds of rupees o just calling these people to fix my connection. And all of no use.
I have paid an advance rental for 3 months and security deposit totalling to Rs 4000. I would like to get my complete amount refunded if they cannot promise me a trouble free connection. I am ready to take leal action against them on this.

Regards,
Vinay Sah