| Address: | Vadodara, Gujarat |
Sir, I want to lodge complain against Ms/Youtele Broadband.
I am using youtele broadband since 3 years as a postpaid consumer. My plan is you explore 500-postpaid which gives 2mbps speed and 2.5GB storage as per their claim. They are adding in my billing extra mbs always and this came in notice when they added 1385 mbs on 31/7/10 and 2825 mbs on 30/8/10. I asked them to give me details of my usage (list of the sites that I visited) on that prticular date, but they denied, moreover i asked them to come my home and to show me this amount can be downloaded in my system in the my usage time (because I never got such spped to download this big mbs); but they are not agreeing. I have paid for the july month billing 2362 rupees for their false billing. I requested them return my money deducting the plan charges, i.e.[protected]=) 1836 rupees.
Now they are not responsing my phone calls and not giving me any justification and not returning my money. I contacted youtelecallcenter (complain no[protected], and nodal office manager appointed by telecom govt.; but till now not received any positive reply.
I need your helpful suggestions to get back my valued money.
The details of the my mbs usage is attached for the month of July and August. Was this information helpful? | 
You Telecom broadband — unsolicited -repeated- notifications long after unsubscribing to service
I had unsubscribed to You telecom's broadband service in September 07 owing to a change of location.They didn't collect their modem nor did they refund my deposit of around Rs 1500/- . They kept sending me bills for OCT, NOV, even if I wasn't using their service. After umpteen phonecalls and emails, they finally stopped sending hardcopy of the bills.
Unfortunately I had included my new mobile number in these communications. Now, I get about 6-12 notifications (repeated notification with the same message) within half a day and this is so persistent from date 1st through 17th of a month. My inbox is always full, so I wouldn't get any more messages.
Is there a way I could get this changed. How can I take this to TRAI?